What are the responsibilities and job description for the Retail Sales Associate position at The Tobacco Shoppe?
About us
The Tobacco Shoppe
The Tobacco Shoppe is on its way to becoming a leading smoke shop for all of your smoking needs. With multiple locations throughout Michigan and goals to expand, our goal is to provide customers with easy access to all their tobacco needs.
The Tobacco Shoppe carries and sells everything smokers need — including top of the line e-cigarettes, name-brand cigarettes, loose tobacco, rolling papers, cigars and accessories such as pipes, hookahs, lighters, ashtrays, cigarette cases, smoke-eliminating candles, and incense.
Our goal is to provide customers with easy access to all of their smoking needs. We want to provide our customers with a great experience every time they come into any of our shops. We take the time to educate our customers about our products and show them how to use some of the accessories they may not be familiar with.
We take pride in our products and make sure all of our customers always remain satisfied. Stop into any one of our locations and let us assist you with all your smoking needs.
We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school diploma; BS degree in Marketing or related field would be a plus
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Grand Rapids, MI 49508: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
