What are the responsibilities and job description for the Senior Customer Service Representative - The Toro Company position at The Toro Company?
Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment visa at this time, regardless of expiration date.
Who Are We?
The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.
As a Customer Success Manager for Horizon360, you will play a critical role in driving the adoption and success of Toro’s landscape contractor digital tools. Horizon360 is a powerful software solution designed to streamline operations for landscaping professionals, helping them manage their business more efficiently. You will be responsible for guiding customers through their digital journey, ensuring they maximize the value of Horizon360 while shaping the future of Toro’s digital ecosystem through customer insights, training, and engagement. Your contributions will directly impact user satisfaction, retention, and the evolution of our digital offerings.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
Sales & Customer Growth
To be considered for this role, an individual should meet the following minimal requirements:
Hybrid role with a combination of remote work and in-office collaboration as needed. Comfortable with travel (5-6 trips per year for distributor demos, tradeshows, and customer onboarding trainings).
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Food - If in TTC's corporate headquarters, you can take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
Flexible Work Arrangements – This team is might implement a hybrid work schedule.
Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the annual pay range is between $71500 - $98000 . Cash compensation is one piece of our competitive total rewards package. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the One@Work app, formerly the Even app.
The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees
Who Are We?
The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.
As a Customer Success Manager for Horizon360, you will play a critical role in driving the adoption and success of Toro’s landscape contractor digital tools. Horizon360 is a powerful software solution designed to streamline operations for landscaping professionals, helping them manage their business more efficiently. You will be responsible for guiding customers through their digital journey, ensuring they maximize the value of Horizon360 while shaping the future of Toro’s digital ecosystem through customer insights, training, and engagement. Your contributions will directly impact user satisfaction, retention, and the evolution of our digital offerings.
What Will You Do?
In order to grow and build a successful career with The Toro Company, you will be responsible for:
Sales & Customer Growth
- Drive sales and customer growth by conducting engaging software demos for potential customers and dealers, showcasing Horizon360’s value proposition.
- Collaborate with the sales team to identify and execute upsell and cross-sell opportunities for software and device solutions.
- Manage the customer lifecycle, including tracking subscriptions, device purchases, new leads, fleet customers, sign-ups, and cancellations.
- Proactively engage with prospects and customers to drive adoption, retention, and expansion.
- Manage customer support operations, ensuring timely and effective responses via email, LiveChat (future TLC integration), and phone support, while overseeing the H360 inbox and assisting the TLC team.
- Lead onboarding and training, guiding new users through setup, troubleshooting, and best practices.
- Oversee order fulfillment and account setup, ensuring accurate device shipments and Salesforce processing.
- Resolve customer issues efficiently, collaborating with internal teams and escalating complex cases as needed.
- Drive customer engagement and adoption, proactively supporting users to ensure a seamless platform experience.
- Regularly collects customer feedback on product functionality, pain points, and feature requests.
- Works closely with the product and development teams to share insights that drive enhancements and innovations.
- Advocates for customers internally to ensure their needs are met and expectations exceeded.
- Create and maintain training materials ensuring support pages, guides, and tutorials stay up to date.
- Develop and distribute training content, including emails for new feature releases and tutorial pop-ups in H360.
- Train and support Customer Care agents, providing troubleshooting guidance and success strategies.
- Leverage customer feedback (VOC) to enhance engagement and drive product improvements.
- Manage customer accounts by tracking subscriptions, renewals, and customer status updates.
- Oversee Toro Fleet engagement, ensuring tracking devices are shipped, set up, and properly integrated.
- Handle cancellations and promotions, processing requests with proper documentation and outreach.
To be considered for this role, an individual should meet the following minimal requirements:
- Bachelors degree business administration, marketing, communications, psychology, sales
- Experience & Sales Acumen: Minimum of 3 years in Customer Success, Sales, or Account Management, preferably in SaaS, AI-driven platforms, or digital solutions, with a proven ability to conduct software demos, drive adoption, and influence buying decisions through consultative selling.
- Technical & Digital Proficiency: Strong understanding of CRM tools (HubSpot, Salesforce), SaaS platforms, workflow automation, and AI-powered customer engagement tools to enhance user experience and efficiency.
- Problem-Solving & Analytical Skills: Excellent communication, organizational, and analytical abilities, with a proactive approach to troubleshooting technical challenges and identifying solutions.
- Collaboration & Customer Focus: Ability to work cross-functionally with sales, product, marketing, and development teams to align customer needs with business objectives, while maintaining a customer-centric mindset to optimize user experience and drive digital transformation.
Hybrid role with a combination of remote work and in-office collaboration as needed. Comfortable with travel (5-6 trips per year for distributor demos, tradeshows, and customer onboarding trainings).
What Can We Give You?
At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Food - If in TTC's corporate headquarters, you can take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
Flexible Work Arrangements – This team is might implement a hybrid work schedule.
Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the annual pay range is between $71500 - $98000 . Cash compensation is one piece of our competitive total rewards package. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the One@Work app, formerly the Even app.
The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees
Salary : $71,500 - $98,000
