What are the responsibilities and job description for the Conference Service Manager position at The Townsend Hotel?
GENERAL POSITION SUMMARY:
The Conference Service Manager will manage contracts, budgets and efficiently yield the ballroom space to maximize space, guest counts and revenues for all corporate events/groups. This person will be responsible with meeting corporate clients and meeting planners to coordinate program, as well as coordinate internally with all departments. This individual will represent the Townsend Hotel professionally in all client and guest interactions. The position will require negotiating professionally, with the goal of maximizing hotel revenue while providing a quality guest experience. They will be responsible for maintaining a strong working knowledge of market trends, competition, new sales methods and techniques.
DUTIES AND RESPONSIBILITIES INCLUDE:
Event & Client Management – 80%
- Create BEOS, diagrams and estimates.
- Plan, upsell and detail groups while adhering to deadlines and minimums.
- Support Catering and Sales team.
- Conduct in person and phone meetings with clients and vendors.
- Professional communication with clients including Initial event contact and post follow up activities.
- Coordinate pre cons and site tours as needed.
- Constant and concise communication with neighboring departments including banquets, the kitchen and front office.
- Assist with pop up events.
- Attend weekly BEO meetings.
Administrative Work – 20%
- Update and maintain BEO book for catering office and BEO meeting.
- Daily and weekly BEO and diagram distribution.
- General BEO Support.
- Opera Cloud and Social Tables management.
- Manage and update menu information in Opera and for print menus.
- Assist with training and updating CSM manual.
REQUIREMENTS:
- Must possess a Bachelor degree in Hotel/Restaurant Management, Marketing or a commensurate degree and 2 years hotel sales experience or a combination of an Associate’s degree with 5 years hotel sales experience or a high school diploma/ equivalent with 7 year’s hotel sales experience.
- Proficiency with Hotels and Sales and Catering software required/ Opera software preferred.
- Proficiency in all Microsoft Programs. Computer skills to include typing, file storage, software expertise within hotel proprietary software, standard office software products.
- Experience with Social Tables a plus.
- Creative ability with menu selections and design with clients.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
- Must be able to see computer screens, data reports, and other business documents.
- Must be able to hear well enough to communicate with co-workers, associates, and customers, attend meetings and prepare company information and assigned tasks.
- This position requires ability to walk and stand for significant periods.
- Must be able to write, type, and use phone system
- This position works inside 95% of working time.
NOTE:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
