Wellness and Brand Manager/Front of House Position

THE TOX BOULDER

The Tox Boulder, CO is looking for a talented, motivated The Tox Brand and Wellness Manager who has a willingness

to learn, can provide excellent customer service, and embody a genuine love of

the wellness industry to join The Tox Team.

Our Tox managers must have a passion for the wellness and beauty industry,

outstanding customer service, a contagious smile and a vibrant personality. The

Tox is a wellness experience like no other. We are looking for someone who

embodies team leadership, strong sales skills and is looking to make a career out

of this position.

The Tox is an experience like no other. Driven by social media and fueled by

results, we are the only results driven service in our space. The Tox was founded

in 2019 and has 15 locations open to date nationwide with almost 80 more opening soon.

WANT TO JOIN TEAM TOX?

We are looking for passionate, talented, career oriented, motivated and reliable

candidates only, ready to grow careers through in-store initiatives, events, press,

and off-site opportunities. The Tox provides equal opportunities for everyone that

works for us and everyone that applies to join our team, without regard to sex or

gender, gender identity, gender expression, age, race, religious creed, color,

national origin, ancestry, pregnancy, physical or mental disability, medical

condition, genetic information, marital status, sexual orientation, any service,

past, present, or future, in the uniformed services of the United States (military or

veteran status), or any other consideration protected by federal, state, or local

law.

Please email us with your resume and a short statement about yourself and

why you're re a good fit for the Tox team. Interested in applying? Please ensure

you have the capability to execute the following tasks!

Always demonstrate sincere customer focus and true appreciation for the guest

experience

Develop and maintain adequate professional product program.

Develop and maintain retail product program.

THE TOX

The Tox locations are independently owned and operated by franchisees of The Tox Franchising, LLC

Franchisees are independent business people and not employed by The Tox. Thus, each franchisee and each franchisee studio is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a studio, the franchisee will be your employer, not The Tox.

Ensure all dealings with guests at the studio meet or exceed the companies

operating standards.

Ensure all areas of the studio are kept clean and well maintained at all times.

Ensure the guest experience is relaxing and in accordance with the studio

standards.

Ensure the health and safety of guests and employees are paramount at all

times.

Ensure consistent studio experience development to ensure that innovation and

uniqueness is maintained.

Ensure that the studio department follows safety and maintain confidentiality for

all guests and colleagues at all times.

Ensure all studio equipment is maintained in good working order at all times.

Ensure that all stock and cash items are kept safely under lock and key.

Able to provide guidance, encouraging teamwork and facilitating related

professional work processes.

Able to achieve high performance and operational standards.

Able to liaise with internal and external parties at the appropriate levels to ensure

smooth flow of the studio operations.

Able to handle any guest complaints or special requirements.

Able to upsell our services

Able to implement and monitor up-selling strategies

Able to analyze and interpret the needs of clients and offer appropriate options,

solutions and resolutions.

Responsible to identify and target specific market segments for potential

corporate clientele to promote our services.

Responsible to develop strong product quality and treatment measures.

Responsible for reviewing all guest feedback results and implement

improvements to ensure guest satisfaction.

Responsible for studio employee’s weekly duty schedules and staff duty charts.

Regularly monitor all equipment for the proper functioning in the studio to ensure

maximum guest satisfaction.

Monitor and review studio employee’s performance regularly and provide

required guidance.

Manage studio inventory effectively, and follow purchasing standards to

ensure audit compliance.

Hold regular staff meetings to keep staff up to date on all aspects of the

companies operation.

Raise store requisitions of all retail and operational items as and when required.

Perform any other duties that management may reasonably require.

Prerequisites:

Passionate about the Wellness world.

Willing to deliver the best service and experience to our guests.

Demonstrated strong leadership, team, and communication skills are essential.

Strong working knowledge of Social Media and Spa Software (mindbody online)

Education:

Bachelor’s degree in Business Administration or Degree / Diploma in

hotel/hospitality management is prefered.

Experience:

Minimum of 3 to 5 year’s experience as a Spa Manager in a luxury hotel or a well

established brand.

Job Type: Part Time

Salary: DOE

Shift:

4 hour shift

8 hour shift

Some weekends

Monday to Friday