Job Description
Job Description
Description : ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.
HOW YOU’LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.
PERKS
- After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
POSITION SUMMARY
The individual must demonstrate strong leadership and expertise to guide the Sales Operations Department, which provides essential support to a variety of partners, from preferred to non-preferred accounts. This role will foster a supportive environment where staff are empowered to resolve customer issues and ensure high satisfaction, allowing the sales team to focus on account growth and retention.
The individual will support the Sales Operations team and act as backup for the Senior Sales Operations Manager. Responsibilities include handling escalations, supporting key sales initiatives, and assisting with areas such as Accounts, Groups, Non-Trade sales, event support, and executive needs.
Requirements : KEY RESPONSIBILITIES
Budget Coordination : Supervise tracking of goodwill, FAM budgets, departmental spending, DSM expenditures, and partner invoice processes.FAM Trip Oversight : Manage execution of FAM trips, including quoting, tracking sales, and optimizing ROI.Incentive Programs : Oversee reconciliation and fulfillment processes for travel agent incentives.Sales Hub Management : Ensure all documents and information on the Sales Hub are updated for the US and Canada.Agent Onboarding : Execute and continuously improve the new-to-TTC agent journey and incentive programs, providing feedback to marketing.Leadership Support : Assist senior sales leaders with conference events, partner leadership calls, and competitive pricing analysis.Knowledge Development : Stay informed on travel trends and destinations to enhance department offerings and maintain product knowledge.Systems Expertise : Maintain proficiency in company systems (e.g., Tropics, Salesforce, Litmos) and policies.Project Execution : Develop and execute project plans, coordinating resources to meet objectives within constraints such as time and budget.Collaboration : Work closely with Field Sales Directors, Sales Managers, and Executive staff to enhance sales efficiency.Feedback & Improvement : Foster open communication, providing ideas and feedback to senior management.Additional Duties : Perform other responsibilities as assigned by the Senior Sales Operations Manager.Key Competencies and Skills
Communication Skills : Exceptional written and verbal communication skills are required, along with the ability to interact effectively with all levels of staff.Interpersonal Savvy : Possess strong listening skills, sensitivity to customer needs, and the ability to adapt quickly to various communication styles while remaining open to diverse viewpoints.Drive for Results / Action-Oriented : Motivated to achieve targets, set challenging goals, and demonstrate positive energy. Able to instill urgency in others and meet deadlines effectively.Negotiating : Skilled in negotiating positively, finding compromise and alternative solutions, articulating goals, and maintaining a focus on achieving positive outcomes.Planning and Organization : Capable of developing detailed territory sales and marketing plans aligned with company objectives, managing time and workflow efficiently, and responding promptly to regional and industry trends.Learning / Problem Solving : Proficient in evaluating issues, understanding underlying causes, applying new information swiftly, and solving problems creatively. Solution-oriented with a focus on creating effective resolutions.Integrity / Trust : Committed to working honestly and straightforwardly with others, being accountable for actions, maintaining confidentiality, and supporting company values.Composure / Adaptability : Able to embrace change, encourage innovation, handle pressure, adjust to evolving needs, and resolve conflicts calmly and effectively.TTC Pillars : Uphold the core values of Ownership, Urgency, and Excellence in all roles.Leadership : Inspire and motivate staff by defining and exemplifying a standard of excellence, encouraging them to exceed expectations.Customer Centric : Anticipate, recognize, and exceed customer needs while upholding The Travel Corporation's standards.Diligence : Drive the business forward with determination, overcoming obstacles and exemplifying perseverance.Problem Resolution : Identify, research, and resolve issues, using customer satisfaction as the measure of success.Collaboration : Build and maintain relationships with clients, travel partners, and colleagues to achieve individual goals and contribute to overall brand sales objectives.Creativity : Enhance and expand current campaigns and processes, bringing fresh perspectives to business operations.EXPERIENCE
5 years’ experience in managing projects and working with senior management within TTCTECHNICAL SKILLS
Proficient in TropicsProficiency in Microsoft OfficeAbility to utilize web tools and in-house technical resources, adapt to new technology, learn new programs quickly, and use computers and technology to improve efficiency and productivity.Ability to use Excel spreadsheets to store and manipulate account data.Prior use of Salesforce or other CRM is a bonus.TRAVEL REQUIREMENTS
Up to 25% travel required (domestic / international)The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.
To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Salary : $1,250 - $3,000
