Agency Operations Representative Trainee

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$42,100.00 - $69,500.00

Target Openings

3

What Is the Opportunity?

Do you have a strong desire and positive attitude to help others and enjoy working with a team to resolve issues? Agency Operations provides a straightforward path to enable Agents to do business with Travelers. As the face of Travelers to our Agents, we provide streamlined administrative services for our Agency channel to ensure a positive customer experience. As an Agency Operations Representative Trainee, you set the tone for how our customer service is experienced. You are responsible for building and maintaining effective relationships with peers, business partners, and agents while on-boarding new agents, servicing agency records, and ensuring Travelers and our agents are compliant with state rules and regulatory guidelines. In this trainee role, you are expected to meet expectations of our formal training through assessments, knowledge checks, and applying the content to real-life situations. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

What Will You Do?

• Develop a deep understanding of the agency lifecycle including on-boarding new agents and producers, maintaining agency records, and appointing/terminating agents and producers.
• Respond to agents and agencies and/or other business partners on requests for new entries or changes to existing records.
• Resolve questions and make appropriate decisions on variety of topics with guidance from others on more complex activities.
• Ensure current and complete documentation of notes.
• Provide customer service at a level consistent with quality and productivity goals.
• Assist agents/agencies and/or other business partners with licensing and appointment requirements.
• May also work closely with other business partners to handle key requests.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Associates Degree or higher.
• Solid analytical skills with the ability to act upon information related to activities and escalate as needed.
• Strong computer skills and system navigation experience.
• Interpersonal, communication and customer service skills with the ability to use sound judgement.
• Ability to effectively manage large volumes of service requests.

What is a Must Have?

• One year of work experience in a customer service, operations, or insurance industry.
• This position requires a satisfactory completion of a formal training program.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.