AVP Sales Ops

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$142,500.00 - $235,100.00

Target Openings

1

What Is the Opportunity?

As the AVP, Sales Operations you are responsible for creating a vision and strategy to lead and provide operational support to the Field Sales organization to ensure sales targets and business goals are achieved. Through the Sales Operations team, Regional Vice Presidents, Sales Directors and Sales Executives, and our business partners, you will influence and drive effective PI specific sales strategies, processes, initiatives, tools, insights, and best practices that will lead to overall business unit success.

What Will You Do?

• Generate new ideas to meet Agency Distribution and Sales Operations current and future business needs. Develop solutions to complex problems and assist in the implementation of recommendations which results in significant improvements in performance through redesigned workflows, productive behaviors, and effective use of technology and efficient work processes.
• Build sales organizational capability in agency relations and/or Sales Field Operations and provide support through effective oversight of the development of strategies through sales resources and state of the art disciplines with technology. Evaluate and recommend innovation and execution for the PI road map. Partner with the field or Agencies to prioritize and build capabilities to improve sales processes and execution quality. Facilitate an organization of continuous process improvement.
• Partner with the Agency Enablement Value Stream to implement and maintain enabling tools and technologies to field sales teams including the development, maintenance, oversight, and user training of programs or processes.
• Monitor and strive to maintain high levels of quality, consistency and adoption of support efforts, resources, tools and deliverables.
• Consult with senior management on approaches to be taken in executing change to the business operation. Create and submit periodic status updates of current projects to senior management.
• Partner with other divisions (Finance, Product, Platform, Distribution, Training, Marketing, Communications, etc.) that provide support and partnerships. Manage the communication of objectives between business units to insure our sales strategy consistently provides a competitive edge in the marketplace.
• Oversee the accuracy and efficient distribution of sales data and other intelligence essential to the sales organization.
• Lead staff or team responsible for agency experience subject matter expertise to improve overall business performance by identifying impediments to effective and efficient performance.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Advanced Education (e.g., MBA) preferred.
• Candidates are preferred to have experience with and working knowledge of Personal Lines insurance products and Independent Agency and Sales organization and operations.
• Ability to establish and maintain excellent working relationships and influence business partners at all functions and levels.
• Ability to interpret data to analyze trends and make recommendations.
• Excellent communication skills with the ability to present to all levels of leadership and carefully listen and respond to customer needs.
• Maintain advanced knowledge of techniques and methodologies, emerging technology, and business management advances within the industry.
• Excellent leadership skills with the ability to effectively lead, develop, and motivate a team to achieve business goals.
• Excellent ability to manage multiple projects and priorities simultaneously while following through to ensure timely completion.
• Excellent problem-solving skills with the ability to thoroughly analyze information to make sound decisions.
• Strong understanding of the property casualty business, including competitive market, company services, and operational priorities and strategies.
• Strong ability to identify and meet customer needs with a commitment to providing superior service.

What is a Must Have?

• Bachelor's degree in related field.
• Three years of Sales Leadership experience.
• Three years experience in project ownership and management.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.