Claim Liability Associate, SRG

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$48,700.00 - $80,400.00

Target Openings

2

What Is the Opportunity?

We are looking for a motivated and enthusiastic team player to join the Strategic Resolution Group within Travelers Claim organization. Under moderate supervision, you will partner with claim professionals, the operations team and leadership to research, develop, analyze and summarize important business information, which is used to resolve complex toxic tort, latent injury, sexual misconduct environmental and/or excess claims. You may also participate in a variety of other projects and tasks. In this role, you may be responsible for identifying operational efficiencies and for understanding changing business conditions. You may help train and develop other team members. This job does not lead others.

As of the date of this posting, Travelers anticipates that this posting will remain open until March 5, 2025.

What Will You Do?

• Your responsibilities may include:
• Legal Bill Review / Financial Requests:
• Assist claim professionals by reviewing legal bills for compliance with billing guidelines and approved billing rates.
• Handle more voluminous and/or complex billing assignments that require the development and completion of spreadsheets to accurately reconcile billing amounts with claim-specific data (such as named defendant, dates of first exposure, individual cost sharing percentages, etc.).
• Communicate with internal and outside billing contacts regarding billing questions, deductions or concerns, and resolve discrepancies with little to no guidance needed from claim professional.
• Recognize potential billing irregularities (block billing, large blocks of time billed on certain tasks or by certain timekeepers, etc.) and report to claim professional for further investigation.
• Ensure that sufficient estimates are available and/or maintained as invoices are approved for payment.
• Prepare financial request documentation in accordance with SRG Financial Standards Manual.
• Data and Information Management: Utilize all applicable systems and databases for research, data entry, workflow management and reporting.
• Research and compile information from additional sources as needed (pleadings, releases, medical records, other claim files, corporate history documentation, websites, outside parties, etc.).
• Assist claim professionals with Medicare reporting obligations, information accuracy and proper file documentation.
• Input, analyze and summarize data within claim systems, spreadsheets or other reports, and share observations. Assignments will often be for more complex matters that require the analysis of large amounts of data, and/or require a higher degree of discretion in identifying the relevant data to be gathered for analysis.
• May assist with the completion of various forms for data entry and file set-up and closing, including information accuracy.
• Policy Research and Completion: Research policy information in various databases and document management facilities. With a strong understanding of the SRG archived databases and the facts and circumstances of the underlying matter, independently tailor searches to be thorough and complete.
• Request and complete policies by identifying and adding missing forms and endorsements.
• Financial Transactions: May issue claim and expense payments and credits as requested by claim professionals or SRG leadership.
• Financial Standards Manual: May assume responsibilities such as managing manual check stock, manual check signing, handling cash receipts, and investigating, documenting and correcting issues identified in certain financial and operational reports.
• General Administrative Support: Account and file maintenance, word processing, data entry, scanning, copying and shipping and receiving files from storage facilities.
• Completes and may lead short-term and long-term projects as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Experience in Property Casualty claims or in the paralegal field.
• Demonstrated ability to partner with others
• Demonstrated ability to present ideas clearly
• Analytical Thinking Skills
• Judgment/Decision Making Skills
• Demonstrated ownership attitude and customer centric response to all assigned tasks
• Strong verbal and written communication skills
• Attention to detail ensuring accuracy
• Ability to work in a high volume, fast paced environment managing multiple priorities
• Solid typing skills to enter and search for data

What is a Must Have?

• High School diploma or GED with three years of business-related experience.
• Experience utilizing computer technology such as Microsoft Office, MS Outlook, MS Excel, MS Word, Windows File Explorer, Foxit and database software.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.