Server/AM

Join our exciting downtown historic luxury boutique hotel and award-winning team! We take pride in offering thoughtfully local amenities such as our modern historic sleeping rooms while delivering an elevated stay experience to our guests. The Tremont House, an independent boutique hotel, is all about curating unique local experiences with a warm and welcoming feel. If you enjoy a fast-paced environment, untypical workdays, and creating memorable experiences while cultivating a clean & detailed guest impression, this job is right for you!

Located in the heart of Galveston’s Strand District, The Tremont House is the foundation of the neighborhood, inspired and influenced by its local surroundings. Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Galveston.

Located at 2300 Mechanic Street, the hotel offers 135 rooms including 27 suites, an intimate atrium style lobby and a relaxed, open-air rooftop sanctuary that showcases the best views in town. Amenities also include our historic Toujouse Bar, Blum & Co. restaurant, fully equipped fitness center, and Galveston’s only Rooftop bar. The Tremont has just finished a top to bottom transformation and has joined the Tribute Portfolio by Marriott, a collection of independent boutique hotels.

Who we want

We are looking for an optimistic, self-driven Server/AM to take and deliver orders. You’ll be the face of our Café, Blum & Co. and responsible for our customers’ experiences. Server/AM responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

Role and Responsibilities

A Server is primarily responsible for being empowered of meeting and maintaining guest satisfaction by creating remarkable and effortless experiences from the moment the guest walks into the dining area, providing a visual and palatable experience that will help them reenergize and thrive during their visit.

· Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information. Follow up with guests during their visit to ensure overall satisfaction and repeat business.

· Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.

· Your passion for service will be reflected by how you serve food and beverages to our guests as requested, checking, and maintaining proper set-up and cleanliness of the service station before, during, and after shift. Explain all specials, promotions, desserts, etc., for guest awareness.

o As cashier, input all orders into the register at the point of sale to inform the kitchen and bartender orders have been placed. Retrieve orders promptly for presentation to the guest.

o Replenish beverages and condiments, especially coffee and tea, frequently checking back with guests to inquire about satisfaction.

o Create a check for each guest to maintain accountability for all food and beverages served. Present the guest with the check promptly, thanking them and inviting them to return.

o Receive payment from guests, make the change as needed, verify the validity of charges, record charges, and properly execute vouchers, to balance all monies: deposit cash drops and secure bank.

o Abide by all State, Federal, and Corporate liquor regulations on serving alcoholic beverages to minors and intoxicated guests.

o Assist with replenishing condiments and restocking supplies as needed. Advise management team of supply levels.

o Keep the floors dry and clean to avoid slip/fall accidents. Perform all assigned side-work to include general cleaning and sanitation by using company-approved cleaning agents while adhering to cleaning procedures and instructions for cleaning agents. Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all food and beverage equipment and closets/storage areas.

· Use a daily checklist to complete projects.

· Ensuring guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All associates are responsible for turning in all items found to the hotel's Lost & Found Department immediately.

· Provide guidance for guest's and associate's safety in fire or other emergencies.

· Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.

· Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

· Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our associates, guests, and hotel property.

· Ability to obtain any government-required licenses or certificates.

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette, and understanding of the appropriate table settings and service ware.

• Ability to remember, recite and promote the variety of menu items.
• Ability to kneel, stoop, grasp, lift and carry, and transport 50 – 75 lbs. of food, at times through a crowded room continuously throughout the shift.
• Sufficient manual dexterity of hands to use or operate food & beverage equipment, e.g., coffee maker, etc.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Director of Food & Beverage, see respective job descriptions.

· Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

· Due to the seasonal nature of the hospitality industry, associates may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment. Overtime may be required due to business demand.

· To ensure a safe and healthy working environment, all associates are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

· Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.

· Minimum of 2 year Server experience in a similar role, size of operation preferred; hotel experience preferred.

· Alcohol Beverage Servers and Food Handlers Certification required.

· CPR Certification, Frist Aide training, and AED Certification preferred.

· Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

The Tremont House/Galveston is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

Job Type: Part-time

Pay: From $9.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Restaurant experience: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $9