What are the responsibilities and job description for the Trust Officer position at The Trust Company of Tennessee?
Why We Exist
At The Trust Company of Tennessee, we believe everyone can live confidently and reach their financial goals. Would you like to be part of a team that works with individuals, families, businesses, and foundations to identify what success looks like and formulate a plan to get there? Come join our team of Wealth Management, Trust, Estate Administration, and Corporate Retirement Plan professionals who proudly help clients achieve their dreams.
Core Purpose
The Relationship Manager serves as the primary contact for clients and is responsible for delivering TTC’s client promise and building strong individual, family, and company relationships. While demonstrating a thorough knowledge of services. This position will also focus on achieving performance standards, maintaining a culture of outstanding service, and developing new business across The Trust Company of Tennessee.
Inclusion Statement
The Trust Company strives to continuously develop our company-wide identity to ensure people feel comfortable, safe, and valued through open, proactive communication. Our goal in doing so is to allow individuals to be heard, accepted, and celebrated for their differences.
Responsibilities
- Shows a commitment to The Trust Company’s Mission, Core Values, and Client Promise.
- Maintains positive client relationships by meeting with clients regularly to review accounts, discuss personal/life changes, and update and discuss client holdings and IPS.
- Provides superior client services by providing thorough follow-up documentation and timely responses to clients and associated professionals – including all meeting summary letters and correspondence.
- Utilizes TTC-sponsored and community events to engage with prospects, clients, and high-level centers of influence “COIs” to enhance current relationships and uncover new relationship opportunities.
- Develops and maintains a deep understanding of current investment and asset allocation options in partnership with the Investment Committee.
- Effectively communicates TTC’s Investment Philosophy and Processes with clients, COIs, and prospects.
- Upholds fiduciary standards when serving TTC clients, including documenting discretionary actions taken by TTC and completing annual fiduciary reviews for each trust account.
- Develops and implements distribution plans according to a trust’s terms and the needs of beneficiaries.
- Administers trusts in collaboration with the Legal, Tax and Unique Assets Teams and others to provide an outstanding client experience.
- Proactively manages the interests of clients, beneficiaries, co-trustees, and trust protectors with careful consideration of family dynamics.
- Reviews and interprets trust agreements, wills, and other estate planning documents to limit regulatory and legal risk.
- Possesses, maintains, and develops industry-specific technical knowledge by attending relevant training.
- Within established parameters, provides guidance to Personal Trust clients concerning account additions and distributions, including tax consequences.
- Seeks guidance from third party providers to appropriately address elder law concerns as needed.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in accounting, finance, trust, or wealth management preferred
- Three to five years of experience in relationship and investment management specific to Personal Trusts preferred
- Strong written and verbal communication skills
- Ability to work with a wide range of client personalities and demographics
- Experience with High-Net-Worth clients a plus
- Organized and detail-oriented
- Must be able to multi-task and prioritize multiple deadlines
- Ability to work independently and in a team environment
