What are the responsibilities and job description for the Customer Service Representative position at The Trustees of Reservations?
About the Role
As a Seasonal Retail Associate at Fruitlands Museum, you will be the face of our organization, greeting visitors and providing exceptional customer service. Your responsibilities will include processing sales, selling tickets for museum entry, and promoting Trustees membership.
Responsibilities
• Greet visitors and assist them with museum orientation and purchases
• Oversee ticket sales for individual visitors, groups, and members
• Safeguard daily receipts and strictly account for funds
• Provide Trustees membership promotion and sales
• Answer phone calls and check messages
• Field visitor questions and share visitor suggestions with the appropriate departments
• Keep informed of special events and group program schedules
• Be flexible and able to think on your feet to provide the best service possible to all guests
• Maintain a neat, clean, and inviting reception area
• Operate the cash register, process sales, and count and balance the drawer
• Partner with other departments throughout the day to ensure smooth operations for guests
• Become familiar with the Fruitlands Museum history, exhibits, and website
• Learn the Trustees core values and mission
• Complete other duties assigned to support the museum store daily operations
Requirements
• Experience in retail or another customer-facing position preferred
• High school diploma or equivalent education preferred
• Ability to operate a cash register
• Strong verbal and written communication skills
• Strong organizational skills
Eligibility Criteria
• Current authorization to work in the United States
• A satisfactory criminal background (CORI) check
As a Seasonal Retail Associate at Fruitlands Museum, you will be the face of our organization, greeting visitors and providing exceptional customer service. Your responsibilities will include processing sales, selling tickets for museum entry, and promoting Trustees membership.
Responsibilities
• Greet visitors and assist them with museum orientation and purchases
• Oversee ticket sales for individual visitors, groups, and members
• Safeguard daily receipts and strictly account for funds
• Provide Trustees membership promotion and sales
• Answer phone calls and check messages
• Field visitor questions and share visitor suggestions with the appropriate departments
• Keep informed of special events and group program schedules
• Be flexible and able to think on your feet to provide the best service possible to all guests
• Maintain a neat, clean, and inviting reception area
• Operate the cash register, process sales, and count and balance the drawer
• Partner with other departments throughout the day to ensure smooth operations for guests
• Become familiar with the Fruitlands Museum history, exhibits, and website
• Learn the Trustees core values and mission
• Complete other duties assigned to support the museum store daily operations
Requirements
• Experience in retail or another customer-facing position preferred
• High school diploma or equivalent education preferred
• Ability to operate a cash register
• Strong verbal and written communication skills
• Strong organizational skills
Eligibility Criteria
• Current authorization to work in the United States
• A satisfactory criminal background (CORI) check
