What are the responsibilities and job description for the Guest Services Team Member position at The Trustees of Reservations?
About the Job
We are seeking a Customer Experience Associate to join our team at Fruitlands Museum in Harvard, MA. As a Seasonal Retail Associate, you will be responsible for creating a welcoming environment and providing excellent customer service. You will process sales, sell tickets, and promote Trustees membership. Your strong communication and organizational skills will make you an asset to our team. If you enjoy working in a fast-paced environment, collaborating with others, and making a positive impact, this could be the perfect role for you.
Key Responsibilities:
Requirements
To be successful in this role, you will need:
Benefits
We offer a range of benefits to our employees, including:
Our Commitment
We are committed to advancing our vision for diversity, belonging, inclusion, and equity. We strive to create an inclusive and accessible work environment, where everyone feels valued and respected. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
We are seeking a Customer Experience Associate to join our team at Fruitlands Museum in Harvard, MA. As a Seasonal Retail Associate, you will be responsible for creating a welcoming environment and providing excellent customer service. You will process sales, sell tickets, and promote Trustees membership. Your strong communication and organizational skills will make you an asset to our team. If you enjoy working in a fast-paced environment, collaborating with others, and making a positive impact, this could be the perfect role for you.
Key Responsibilities:
- Greet and assist visitors at the Museum Store.
- Process sales and sell tickets for museum entry.
- Assist with museum orientation and provide excellent customer service.
- Partner with other departments throughout the day to ensure smooth operations for guests.
- Maintain a neat, clean, and inviting reception area.
Requirements
To be successful in this role, you will need:
- Experience in retail or another customer-facing position preferred.
- High school diploma or equivalent education preferred.
- Ability to operate a cash register.
- Strong verbal and written communication skills.
- Strong organizational skills.
Benefits
We offer a range of benefits to our employees, including:
- Sick time: 40 hours of paid sick time upfront.
- Reciprocity: Employees have access to free and discounted admission and membership to nearby museums and cultural institutions.
- Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
Our Commitment
We are committed to advancing our vision for diversity, belonging, inclusion, and equity. We strive to create an inclusive and accessible work environment, where everyone feels valued and respected. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
