What are the responsibilities and job description for the Experience Coordinator position at The Twenty Two - New York?
About The Twenty Two:
The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members’ club located in the former Margaret Louisa Home in Union Square.
We are looking for Experience Coordinators to join our team. This role is ideal for experienced FOH professionals who are looking for something new.
JOB DESCRIPTION
JOB TITLE: EXPERIENCE COORDINATOR
GRADE: NON-MANAGEMENT
REPORTS TO: DIRECTOR OF FRONT OFFICE
JOB PURPOSE:
The Experience Coordinator is responsible for consistently delivering the best in room service and experience that epitomises the ultimate in effortless luxury lifestyle hospitality by demonstrating a strong sense of intuitiveness coupled with outstanding attention to detail.
JOB OBJECTIVES:
- To deliver outstanding levels of guest service by being professional, efficient, intuitive, and polite in manner
- To have a sound working knowledge of all menu items, presentation of these items, accompaniments, and availability
- To be proficient on tasks traditionally associated with the Butler role that our guests might require i.e. tying a bowtie or tie, polishing shoes, packing or unpacking a suitcase, running a bath, etc
- To have broad cultural awareness and understanding as to provide holistic service to global clientele
- To ensure all amenities are properly prepared and correctly distributed
- To attend food tastings to build upon food knowledge and understanding thereby being able to answer guest questions confidently
- To give immediate attention to any guest complaints, ensuring that you always deliver a positive first response, trying to resolve any such complaints in a satisfactory manner and informing the Director of Front Office and Guest Experience Manager of the situation
- To take the lead and initiative on personal training and development
- To promote teamwork and quality service through daily communications and coordination with other departments.
- To consistently embody our values and culture
- To understand and comply with and follow all Company policies and procedures at all times
Qualifications and Experience required
- Opera, Micros and Fourth Hospitality proficiency preferred
- Experience as a Butler, Server, Maitre'd, Floor Manager or other relevant service position in fine dining, a luxury hotel or private home environment
Skills and Personal attributes required
- Guest Centric
- Excellent communicator
- Exceptional eye for detail
- Pragmatic
- Gregarious
- Warm personality
- Organised
- 100% employer covered health insurance including dental and vision for full-time employees
- 10 Days Vacation
- 10 Paid Public Holidays
- 8 Sick Days
- Staff Discounts
Salary : $24 - $27
