What are the responsibilities and job description for the Customer Service Representative position at The UA Insurance Agency, LLC?
Company Overview
The UA Insurance Agency, LLC is an independent insurance agency located in Hoover, Alabama. We specialize in providing a wide range of insurance services including Auto, Home, Life, Business, Health, Dental, & Vision insurance. Our mission is to help clients find the most affordable insurance options tailored to their unique needs.
Summary
As a Customer Service Representative at The UA Insurance Agency, you will be the first point of contact for our clients seeking assistance with their insurance needs. This role is vital in ensuring customer satisfaction and retention by providing knowledgeable support and guidance.
Responsibilities
- Assist clients with inquiries regarding insurance products and services.
- Provide accurate information about policy details and coverage options.
- Handle customer complaints and resolve issues promptly and effectively.
- Maintain detailed records of client interactions and transactions.
- Support sales efforts by identifying opportunities for upselling or cross-selling policies.
- Ensure compliance with company policies and industry regulations during all interactions.
- Collaborate with team members to improve service delivery and client satisfaction.
Qualifications
- Proven experience in customer service or call center environments.
- Strong communication skills with a focus on customer support.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Bilingual or multilingual skills are a plus but not required.
- Familiarity with data entry processes and software applications is beneficial.
- Sales experience is an advantage but not mandatory.
If you are passionate about helping others and want to be part of a dedicated team that values customer service excellence, we invite you to apply today at The UA Insurance Agency!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Dental insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $12 - $14
