Resident Coordinator

Title: Resident Coordinator

Reports to: Community Manager/Area Manager

Hours: Typically Monday to Friday, 9:00 AM-6:00 PM, occasional weekend work

Compensation: $58,000.00 to $62,000.00 annually, eligible for bonuses and commission

The Resident Coordinator is responsible for community operations in the absence of the Community/Area Manager and works in conjunction with them to lease units, resolve tenant concerns, coordinate service requests, host community functions, and other administrative duties as assigned.

Responsibilities

• Assist the Community Manager/Area Manager in planning and managing daily operations of apartment property.
• Monitor and manage operational expenses within the allotted budget.
• Oversee tenant move-in, move-out, and evictions.
• Manage financial activities for rent collection, rent increase, late payment and check returns.
• Develop new leasing and marketing strategies to attract new tenants.
• Assist the Community Manager/Area Manager in orientation, training and scheduling of all office personnel.
• Manage the inventory and ordering of all necessary administrative supplies and equipment for the department.
• Report, maintain, and submit all administrative forms, files and reports.
• Engage in contact with business and locator services, ensuring availability of promotional materials.
• Provide efficient and courteous responses to all resident requests.
• Assist the Community Manager/Area Manager in designing and implementing a resident retention program, including newsletters, resident referral programs, and/or social activities.
• Ensure that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Assist Service Team with tracking progress of turns and assuring that turnovers apartments are to UIP standards.
• Perform any other duties and/or projects, as assigned.
  
  

Qualifications

• Four-year college degree, preferred; Associate’s degree or equivalent from two-year College or technical school
• Four years’ experience working in property management environment or two years’ experience working in property management with at least one property management professional designation
• Excellent communication, interpersonal, and organizational skills
• Available to work a flexible schedule, including weekends
• Prior sales experience in leasing, retail, or other related field(s)
• Demonstrated excellent customer service skills and proactive outreach to tenants, both current and prospective
• Proven ability to work with little direction, maintaining confidentiality and professionalism
• Ability to follow-through on commitments and creatively problem-solve
• Highly motivated to achieve goals, show initiative, and provide a great environment for team members and residents
• Proven team player with the ability to engage others toward a common goal
• Intermediate computer knowledge of MSOffice including Word, Excel, and Outlook; understanding of Yardi, preferred
  
  

The UIP Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, protected Veteran status, or any other applicable legally protected characteristics.