Description

Job Description:

The Social Catering Manager is responsible for selling all social catering functions (Weddings, Anniversaries, Birthdays, Baby Showers, Bridal Showers, Afternoon Tea Experiences, Engagement Celebrations and Bar/Bat Mitzvahs) and some corporate catered functions as needed.  The primary focus of this position is wedding sales and servicing. The manager is to ensure guest satisfaction and hotel profitability at all times while adhering to departmental and hotel policies and procedures.  This position involves telephone sales, function planning, coordination, and servicing events along with active participation in local catering organizations. It also includes room blocks as needed and effectively communicating client needs to all hotel departments.

Job Requirements:

1. Actively market and sell the catering services of the hotel to the local community
2. Handle incoming inquiries and meet with potential clients
3. Meets with clients to ascertain all details of function as follows:
   • Confirms time, location, menu (up selling when possible), beverage selection, room set ups, audio-visual, valet and billing arrangements.
   • Recommends vendors and assists clients in process.
   • Completes BEOs for function a minimum of 30 days prior to event and assures proper distribution both internally and to client as well as client signature for approval of details.
   • Uses creativity and imagination to give the customer professional advice regarding set up and menu selection.
   • Adheres to Hotel policy regarding guarantees, advance deposits, final payment, trace systems and correspondence.
   • Records all changes promptly and notifies operational teams as soon as possible.
   • Keeps aware of seasonal food cost changes and all cost aspects as to sell at maximum profit.
   • Follows up on lost business (while documenting the reason) and works to rebook future business.
4. Oversees Function as follows:
   • Ensure proper set up of all function areas.
   • Provides Banquet Captain and Kitchen with special requests and instructions.
   • Maintains close contact with clients before and during function and informs them of who to contact if assistance is necessary.
   • Ensures all clients understand that once the function has begun, the Captain is in charge.
5. Handles walk-in clients as required.
6. Report to work at the scheduled time, neatly groomed in professional attire.
7. Attends meeting and training sessions as directed.
8. Attends Chamber events and other professional organizations to network on behalf of the hotel.
9. Perform other related duties as assigned or requested by the Catering Director.
10. Attends and actively participates in BEO meetings.
11. Follows through properly (inquiry information requested), blocks event space for the business and generates catering agreements.
12. Work week will be Tuesday – Saturday, with some exceptions for scheduled events.

Physical Requirements:

• Ability to lift up to 25 pounds
• Ability to sit and/or stand for extended periods of time
• Assist the operational teams when needed

Qualifications

•  4 Year College Degree
• Minimum 3 years experience in catering sales for hotels or catering companies, with an emphasis on the social market.
• Excellent communication skills, both written and by phone.
• Detail oriented and efficient in all work-related areas.
• Experience with Delphi Management System very beneficial

Compensation

• Salary $50,000-$55,000
• Quarterly Bonus potential
• Medical, Dental, and Vision
• Additional Insurances offered
• 401k Plan with 6% match
• Paid Time Off 

Salary : $50,000 - $55,000