What are the responsibilities and job description for the Operations Manager | Rooms position at The Unbound Collection by Hyatt?
Organization- The Driskill
Summary
Operations Manager | Rooms
The Operations Manager | Rooms is responsible for the overall guest experience at the Front Desk and with Housekeeping. Responsibilities include: staff training, inter-department communications, and staff scheduling. The right candidate will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, refined communications skills, great leadership skills, and the ability to effectively interact with other hotel leaders, guests, and team members.This person will report directly to the Director of Operations.This is a nonexempt role entitled to overtime built in a 45-hour workweek.
Duties include:
Hyatt/The Driskill is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
BENEFITS! | We care for people so they can be their best. Our colleagues enjoy:
Qualifications:
Summary
Operations Manager | Rooms
The Operations Manager | Rooms is responsible for the overall guest experience at the Front Desk and with Housekeeping. Responsibilities include: staff training, inter-department communications, and staff scheduling. The right candidate will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, refined communications skills, great leadership skills, and the ability to effectively interact with other hotel leaders, guests, and team members.This person will report directly to the Director of Operations.This is a nonexempt role entitled to overtime built in a 45-hour workweek.
Duties include:
- Responsible for short and long-term planning and the management of the hotel’s rooms operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Manage and maintain guest room inventory
- Teach employees the importance of and how to greet guests and courteously solve guest requests
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Perform all tasks of a front office staff member as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Ensure that room inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other departments
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure effective and efficient communication between Housekeeping and the Front Desk
- Analyze, investigate, and resolve guest complaints
- Ensure OSHA and ADA policies are adhered to, including annual associate trainings
- Ensure proper staffing levels for customer service goals
Hyatt/The Driskill is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
BENEFITS! | We care for people so they can be their best. Our colleagues enjoy:
- Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
- Affordable Benefits after 30 days – full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
- Referral Bonuses – for bringing new members to our team
- Free and Discounted Room Nights – at Hyatt Hotels around the world
- Parking Discounts – discounted parking in downtown Austin
- Bus Passes – under $10/month, paid through payroll deduction
- Paid Time Off – Vacation, Sick days and Holiday pay
- Healthcare FSA – saves you money for medical expenses
- Financial Perks – 401(k) w/ company match & discounted employee stock purchase plan
- Employee Assistance Program – 24/7 emotional support, legal guidance, personal & financial resources
- Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Qualifications:
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Must be able to work a flexible schedule, including weekends and holidays.
Salary : $10
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