Job Description
Job Description
JOB DESCRIPTION
JOB TITLE : Food & Beverage Supervisor
EMPLOYER : The University Club of Memphis
DEPARTMENT : Food & Beverage
REPORTS TO : Rachel Merritt, Director of F&B
EFFECTIVE DATE : 5 / 2 / 2024
SUMMARY : Manages and directs dining room operations, activities, and staff to ensure effective and profitable operation and growth; ensures that quality service is provided to all guests.
DUTIES AND RESPONSIBILITIES :
- Monitors standards for dining room including but not limited to personnel administration and performance, service to guests, advertising, and publicity.
- Maintains effective revenue supervisory techniques to maximize revenues; reviews and analyzes financial statements.
- Works closely with chefs and other appropriate staff to ensure the smooth and healthy operation of the dining room.
- Oversees all accounting functions.
- Monitors overall condition of dining room, public areas, and outside grounds; ensures that deficiencies are rectified.
- Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all staff to ensure dining room is performing at established standards.
- Ensures that guests’ needs are fulfilled and their experience is as pleasurable as possible; responds to guests’ feedback, including complaints / problems ; reviews compliments / complaints with dining room host / hostess and staff to continually improve service.
- Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
- Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates / incorporates information to assure dining room remains current.
- Ensures all food and beverage operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.
- Maintains thorough knowledge of all menu items, preparation method / time, ingredients, sauces, portion sizes, presentation, and prices.
- Prepares accurate and timely reports as required.
- Reviews staffing on a daily basis to ensure it is adequate to handle the day’s business; calls in additional personnel as needed.
- Assists staff with job functions as needed to ensure optimum service to all guests.
- Hires, trains, supervises, motivates, and develops dining room staff; manages schedules and workflow.
- Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES :
Directly supervises up to 10 employees within the 1 department(s).Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .QUALIFICATIONS :
Minimum of two years experience in restaurant industry or equivalent.Strong organizational skills; able to manage priorities and workflow.Excellent customer service skills.Basic competence in duties and tasks of supervised employees.Proven leadership and business acumen skillsDemonstrated ability to supervise and motivate subordinates.Commitment to excellence and high standards.Versatility, flexibility, and a willingness to work within constantly changingpriorities with enthusiasm.
Good judgement with the ability to make timely and sound decisionsPassion, enthusiasm, focus, creativity, and a positive outlook.Bilingual skills a plus.Professional appearance and demeanorAbility to effectively communicate with people at all levels and from variousbackgrounds.
COMPETENCIES :
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills- -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Managing People Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Attendance / Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.PHYSICAL DEMANDS AND WORK ENVIRONMENT :
Frequently required to standFrequently required to walkOccasionally required to sitFrequently required to, balance, bend, stoop, kneel or crawlOccasionally utilize visual acuity to operate equipment, read technical information, and / or use a keyboardOccasionally required to lift / push / carry items less than 25 pounds / up to 25 pounds / up to 50 pounds / more than 50 poundsOccasionally exposure to extreme heat or cold (non-weather)
