Systems Administrator II

General Position Summary

The University of Arizona Philanthropy & Alumni Engagement (PAE) seeks a professional with a passion for digital modernization. As a Systems Administrator II, you will manage and maintain the information technology systems of PAE and collaborate with a team to design, build, deliver, and maintain technology solutions. Provide expertise in technology strategy, policies, plans, architecture, deployment, and maintenance of the PAE program applications, systems, and hardware infrastructure for security and ongoing end-user services.

Supervisory Responsibility

This position is not supervisory in nature.

Essential Functions/Major Responsibilities

• Install, configure, and maintain operating systems on workstations and servers.
• Maintain and optimize virtual servers hosted in-cloud.
• Manage system backup and disaster recovery.
• Monitor systems for alerts, identify alerts or failures and triage according to established procedures or escalate issues when necessary to appropriate group.
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Revise, enhance, update, install, configure, integrate, maintain, and document system hardware and software applications.
• Monitor and analyze cloud-based performance metrics, identifying potential performance bottlenecks and taking corrective actions to ensure high availability and reliability.
• Maintain and secure physical devices including printers and AV equipment.
• Analyze and determine the cause of systems software/hardware failures and/or performance deficiencies and take corrective action, as appropriate.
• Develop and maintain documentation of all infrastructure, such as network topology, server inventory, procedures, and standards.
• Keep up to date with the latest cloud technologies and best practices.
• Perform other duties as assigned.
  
  

Knowledge, Skills, And Abilities

• Commitment to working in a collaborative team environment with shared goals.
• Ability to work efficiently with a variety of individuals, including donors, PAE colleagues, deans, faculty, and staff.
• Excellent communication and interpersonal skills.
• Ability to effectively communicate both verbally and written.
• Demonstrated commitment to exceptional customer service with the ability to translate the PAE guiding principles of donor-centricity and collaboration into work practices.
• Ability to recognize and handle highly confidential and sensitive information in a discrete and professional manner.
• Work with excellent organizational skills and attention to detail.
• Be able to work independently with the ability to prioritize multiple projects and meet strict deadlines for deliverables.
• Ability to anticipate and discern work priorities and meet deadlines with little supervision.
• Adept at problem-solving and using judgement in situations requiring initiative, tact, and confidentiality.
• An exceptional work ethic and track record of personal initiative required.
• Openness to new ideas and personal flexibility with the ability to adapt and succeed in a multi-task, fast-paced environment with changing processes and occasional ambiguity.
• Ability to inspire cooperation and participation.
• Proficiency in the use of personal computers and Microsoft software (Word, Excel, PowerPoint, and Outlook).
• Proficiency or ability to learn additional software required to perform the essential duties of the position.
  
  

Minimum Qualifications

• Bachelor's degree in management information systems, computer information technology, or related field; OR
• Equivalent advanced learning attained through professional level experience.
• Minimum of 5 years relevant work experience.
• Strong technical skills in cloud infrastructure (Azure) and technologies.
• Active Directory and Group Policy management experience.
• Experience with Windows Server, Microsoft Active Directory, DNS, DHCP, and other modules in the Microsoft stack.
• Entra, Intune, and Azure identity management configuration.
• Experience working with Microsoft 365 Administration (Teams, SharePoint, OneDrive).
• Familiarity with enterprise data center hardware.
  
  

Work Environment

• Full-time in-office position on-site.
• Standard office environment with close work on a personal computer in open, busy work environment.
• High exposure to computer screens.
• This position may require sitting for long periods of time.
• May require weekend and/or evening in support of operations, as needed.
  
  

The University of Arizona Foundation reserves the right to revise this job description at any time.