Patient Access Specialist, Plastics Clinic - Full-Time, Days

Job Description

Join us At the Forefront, at UChicago Medicine, as a Patient Access Specialist in the Gender Affirming Program.

As a Patient Access Specialist, your role will be guiding patients through gender affirming services at UCM.  The Access Specialist ensures that the patient and their caregivers are able to access appropriate services in a timely manner with a high-degree of compassion and efficiency.  This position is responsible for coordinating services and related appointments for all new patients among multiple providers and ancillary departments before their first visit and will remain engaged with the patient throughout their journey with the gender affirming care team.

Provide support and compassion to patients seeking gender affirmation care.

Essential Job Functions

• The Patient Access Specialist will be responsible to oversee the scheduling and coordination of the new patient’s initial appointment with the appropriate provider and will coordinate complex joint appointments and referrals for lab testing and imaging procedures prior to first visit in communication with program liaisons and providers.
• Anticipates patients’ frequently asked questions and concerns by assuming a proactive approach prior to the initial visit. Ensures patient and their caregivers are well-prepared as to what to expect at the initial visit, including where to park, provides personal wayfinding to clinic location, review of visit itinerary, etc., to assure patients’ first visit if efficient and attentive to their needs.  Directs patient and caregiver questions and concerns to appropriate UCM clinicals, administrative staff and providers
• Obtains patients’ authorization for records, and in collaboration with the New Patient Associates verifies that all medical records, pathology slides and specimens, faxes and other items necessary for the initial visit have arrived. Collaborates with pre-visit team to obtain prior insurance authorizations and communicates with patient/caregiver as needed throughout process.
• If a patient has socioeconomic issues, the coordinator will take point in putting the patient in touch with services; financial, social work, transportation, etc.
• Builds relationships and effectively collaborates with internal physicians, nursing staff and other hospital staff involved in the care of gender affirming patients and with members of the referring community with whom UCM has strategic partnerships. Attends appropriate multi-disciplinary meetings on campus and maintains knowledge on common gender affirming procedures and up-to-date treatment protocols.  Maintains personal knowledge base of available resources, both in-house and outside. 
• Provides information on appropriate clinical trials and information regarding disease diagnosis (via web or printed materials).
• Maintains statistics and generates reports for managers and others to identify new patient needs, trends, referral patterns, access barriers to track outcomes.
• Performs other related duties as assigned.

Qualifications

• Associate’s degree
• Minimum of 5 years’ experience working in a high-volume healthcare environment
• Excellent organizational skills, well-developed written telephone and personal communication skills are required
• Must have the ability to exercise a high degree of diplomacy and tact, excellent customer services and interpersonal communication skills
• Cultural sensitivity and demonstrated ability to work with diverse people groups
• Ability to multi-task and prioritize is crucial to success in this position
• Compassionate listening skills are required for patient and family distress related to new diagnosis and issues related to course of disease
• Ideal candidate has strong interest and desire for extensive patient and family interaction
• Requires experience with and demonstrates a high commitment to customer service
• Uses discretion and good judgment and maintains patient confidentiality
• Must be able to independently and professionally interact with clinicians and personnel internal and external to UCM
• Understands when to escalate issues in order to maximize access for patients
• Ability to work well under pressure and be able to problem-solve and follow through with effective solutions
• Displays proficiency in understanding medical terminology through experience or certification
• Various Microsoft based computer software programs for Office programs
• Knowledge of scheduling templates, insurance verification, hospital billing practices and HIPAA regulations.

Preferred Qualifications

• Bachelor’s Degree

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days 
• Unit/Department: Gender Affirming Program / Plastics 
• CBA Code: Non-Union
• Location: DCAM

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.