What are the responsibilities and job description for the Customer Service Representative position at The University of Chicago?
Department
Press Distribution Customer Service
About the Department
The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home. On-the-job training provided.
Job Summary
The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.
Responsibilities
Job Summary:
The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.
Responsibilities:
- Enter orders directly from customers, from both written and telephone requests.
- Set up new customer accounts on the computer.
- Investigate customer service complaints (written and telephone).
- Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
- Perform other tasks as required.
Competencies:
- Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
- Communicate effectively in English, both orally and in writing required.
- Identify priorities; recognize and resolve or refer problems required.
- Work effectively with supervision and as a part of a team required.
- Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.
- Excellent verbal communication skills and the ability to follow detailed instructions required.
- Investigating customer service complaints and following detailed procedures to correct the problems required.
- Interface with various departments as required to effectively complete assigned tasks required.
Minimum Qualifications
Education:
-
Work Experience:
Work Experience:
-
Certifications:
Certifications:
-
Education, Experience, and Certifications:
Education:
- High school diploma or equivalent required.
Experience:
- Customer service experience preferred.
Technical Knowledge or Skills:
- Typing skills of at least 30 words per minute and experience on a 10 key adding machine are required.
Pay Range:
- $18.47-$21.56
Required Documents:
- Resume
- References
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
I.B.T. Local 743 - Clerical Employees
Role Impact
FLSA Status
Non-Exempt
Pay Frequency
Biweekly
Scheduled Weekly Hours
40
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an
Affirmative Action/Equal Opportunity/Disabled/Veterans
and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:
http://securityreport.uchicago.edu
. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.Salary : $18 - $22
