What are the responsibilities and job description for the VTH ECC Front Desk/Client Care PRN position at The University of Georgia?
Position Information
Classification Title Animal Care Veterinary/Animal Science Paraprofessional/Professional FLSA Non-Exempt FTE .49 Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This position will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system and process payments for services.
Knowledge, Skills, Abilities And/or Competencies
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
Classification Title Animal Care Veterinary/Animal Science Paraprofessional/Professional FLSA Non-Exempt FTE .49 Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
- knowledge of veterinary terminology
- proven experience using hospital software, Vetview
- knowledge of payment processing systems within the Vet Teaching hospital
The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This position will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system and process payments for services.
Knowledge, Skills, Abilities And/or Competencies
- Ability to work in a fast-paced environment while demonstrating excellent customer service, high degree of confidentiality, openness to teaching and providing consultation to a variety of stakeholders.
- Knowledge of general animal anatomy and ability to recognize signs of medical needs in a patient.
- Possess proven knowledge of veterinary terminology.
- Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.
- Excellent verbal and written communication skills.
- Able to maintain confidentiality with sensitive information.
- Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
- Lift and carry up to 50 pounds, both assisted and unassisted.
- Sit or stand for long periods of time and use of repetitive actions during the entire work shift.
- Use of stairs and different/uneven walking surfaces is common.
- Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
- Utilize computer technology for all applications in a manner that meets performance expectations.
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
- Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian.
- Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.
- Receive in-coming patients at the Emergency front desk.
- Assist in triage of patients, when able, to determine level of care needed by assisting in the completion of patient profile information.
- Enter patient information into the hospital database system, VetView, to create a chart for service charges to be entered into.
- Provide cashier services for patients that are released during the shift.
- Manage incoming/outgoing emails relating to client inquiries, prescriptions, appointment confirmations/cancellations.
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume/CV
- Cover Letter
- List of References with Contact Information
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
