What are the responsibilities and job description for the Clerk III - Gastroenterology/Hepatology position at The University of Iowa?
Under general supervision of the clinic supervisor, duties include providing reception and scheduling coverage for Internal Medicine and Surgery Department within the Digestive Health Clinic.
BASIC DUTIES AND RESPONSIBILITIES
- Schedule & coordinate outpatient appointments and tests at University of Iowa Hospitals and Clinics, Iowa River Landing and outreach locations in person and over the telephone utilizing the Epic system, following established scheduling guidelines.
- Provide high level of customer service to all internal and external customers including patients, visitors and clinical care teams.
- Perform reception duties including check-in, answering incoming telephone calls and addressing staff, patient and visitor questions and concerns.
- Assist with Epic inbasket, outlook messages, patient scheduling and registration workques, bumped clinics and follow-up scheduling at the check-out desk in the Digestive Health Clinic.
- Collaborate with peers and co-workers to enhance the delivery of care within the unit.
- Assist with resolving scheduling issues by working directly with supervisor.
- Follow general policies and procedures in accordance with the regulations of the University of Iowa, College of Medicine and the Department of Internal Medicine.
- Perform other duties as assigned.
- Demonstrate respect for all members of the University community in the course of performing one’s duties and in response to administrators, supervisors, coworkers, and customers; constructively bring forward workplace concerns to coworkers and / or supervisor.
- Welcome the richness of talent from a diverse workforce and recognize that diversity brings stimulation, challenge, and energy that contribute to a productive and effective workplace.
- Seek opportunities to enhance one’s own knowledge, skills, and abilities as they relate to one’s current position and / or to prepare for potential future roles and overall career development that contribute to the mission and goals of the institution.
- Represent the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strive to promote continual process and quality improvement.
Required Qualifications
Desirable Qualifications
Position and Application Details
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission :
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact michaela-davis-1@uiowa.edu
Additional Information
Contact Information
Equal opportunity / affirmative action employer
The University of Iowa is an equal opportunity / affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources / Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
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