What are the responsibilities and job description for the Health Care Services Associate Director - Pathology Operations position at The University of Iowa?
The Department of Pathology is seeking an Associate Director, Operations to oversee operational functions throughout the Department of Pathology. Serve as a member of the senior administrative staff for the Department. Work collaboratively with internal and external entities to assure timely, appropriate provision of laboratory services compliant with regulatory and service leadership standards. Monitors and addresses performance of staff to ensure compliance with standard operating procedures and service excellence standards in all aspects of Pathology.
Duties to include:
- Develops and implements initiatives to design, monitor and improve productivity and efficiency of departmental operations. Effectively uses laboratory and hospital information systems to complete work and to investigate and resolve problems and implement corrective actions. Collaborates with Pathology Informatics and HCIS staff to design, modify, and validate enhancements to the laboratory and hospital information systems to promote service delivery and enhance laboratory workflows.
- Participates in operational planning for off-site laboratories, including but not limited to UICC clinics, Mission Blood & Cancer, MCD laboratory, North Dodge laboratory, IRL laboratory, and MCNL laboratory.
- Oversight of the system-wide laboratory operations.
- Collaborates with medical and nursing leadership across the organization to monitor, evaluate and modify laboratory services and laboratory service delivery to provide optimal services to support patient care and provider needs.
- As requested, provides input to the CDA regarding financial analysis and budget planning. Provides rationale for budget variances. Assists with justification of capital and other equipment/space requests to optimize operations of department.
- In conjunction with the CDA, HR Manager, and leadership staff throughout the department, benchmarks, develops, recommends, and reviews staffing models. Contributes to strategic planning, recruitment, and performance management processes. Mentors and assists with professional development of leadership staff and others, as needed.
- Instructs and instills in staff the principles of customer service. In conjunction with the Quality Manager, responds to inquiries and complaints from internal and external constituents. Proactively pursues service excellence and role models service excellence consistently in both actions and in communication.
- Collaborates with the departmental quality manager to maintain laboratory and accreditation standards.
- As requested, participates in the design, review, revision, and implementation of standard operating procedures within the department.
- Serves as the primary Pathology operations lead during HICS events and other unusual situations such as expected and unexpected downtime of laboratory and/or hospital information systems. Takes proactive actions to identify and address issues in scope of responsibility. Escalates issues to others as appropriate/necessary. Develops, evaluates and revises departmental disaster management plans.
- Performs delegated role as a back-up for the CDA during planned/unplanned absences.
For a full job description, please send an e-mail to the contact listed below.
The Department of Pathology is part of UI Health Care, a comprehensive health sciences center that serves Iowa and the region, as well as patients referred from the United States and overseas. The Clinical Laboratories are well recognized for providing outstanding and comprehensive care to the patients we serve. The breadth and depth of services provided are amongst the best in the country. The educational programs that the department participates in includes medical students, clinical laboratory scientists as well as biomedical scientists. To learn more: https://medicine.uiowa.edu/pathology/about-us
Required Qualifications:
- A Master’s degree or an equivalent combination of related education and experience is required.
- 5 or more years of experience in health care or laboratory operations is required.
- 5 or more years of recent experience directly supervising staff is required.
- Excellent written and verbal communication skills are required.
- Demonstrated knowledge of effective strategies for working with faculty, staff, and students from a variety of backgrounds and perspectives is required.
Desirable Qualifications:
- Prior experience in an academic medical center is highly desired.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Brenda Carey at brenda-carey@uiowa.edu.
Applicant Resource Center –
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday 10:00 a.m. – 4:00 p.m.
Tuesday 10:00 a.m. – 4:00 p.m.
Wednesday 10:00 a.m. – 4:00 p.m.
Thursday 10:00 a.m. – 4:00 p.m.
Friday 10:00 a.m. – 4:00 p.m.
Or by appointment
Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule an appointment or just stop by.
Visit the website for more information: Application Resource Center | University of Iowa Health Care
