What are the responsibilities and job description for the Patient Escort (Valet) - North Liberty position at The University of Iowa?
Iowa Health Care department of Guest Services is seeking a 100% Patient Escort - Valet Parking. This position will be part-time 100% with hours to be scheduled between the following:
- Monday - Friday 5:15a.m. - 1:45p.m.
- Monday - Friday: 7:00a.m. - 3:30p.m.
- Monday - Friday 6:00a.m. - 2:30p.m.
- Monday - Friday 8:00a.m. - 4:30pm.
- Monday - Friday 10:00a.m. - 6:30p.m.
- Monday - Friday 10:30a.m. - 7:00p.m.
The new University of Iowa Health Care North Liberty Campus will open in the Spring of 2025. This 469,000 square foot facility will be home to UI Health Care’s nationally recognized Orthopedics service line, offering comprehensive, coordinated, and accessible care across the outpatient, inpatient and surgical venues. These state-of-the-art clinical facilities will also include a full-service community imaging center, laboratory services, physical therapy, retail pharmacy, and emergency department as well as an array of support services. The facility has been designed to support a superior patient and staff experience; excellence across our patient care, teaching and research missions; convenient access to services; and engaging community partnerships. UI Health Care is seeking a welcoming, highly-skilled and collaborative workforce to be a part of the opening team for this superb new campus, and to help further our mission of: Changing Medicine. Changing Lives.
Job Duties:
- Safely drive valet parked vehicles
- Perform valet parking duties as assigned
- Greet patients and guest upon arrive to the hospital
- Transporting and assisting UIHC ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination
- Deliver wheelchairs to assigned areas
- Problem solve when service recovery is needed
- Assist patients and guests with questions and way finding needs
- On occasion, drive a motorized transportation cart
- Safely, perform guest services dispatch duties
- Deliver moveable medical equipment throughout the hospital
- Clean and store equipment
- Drive late evening shuttle and perform other duties as assigned
Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.
Minimum Eligibility Requirements:
Ability to read, write and follow instructions
Special Qualifications:
Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
Desired Qualification:
Excellent customer service skills; experience working with the general public in a service environment.
Excellent interpersonal communication skills; experience working with internal and external customers.
Ability to use a mobile phone and other electronic devices.
Ability to understand basic floor plan of UIHC.
Basic computer skills.
Ability to safely drive all types of vehicles.
Ability to exceed customer expectations.
Ability to move across long distances and remain in a stationary position for extended periods of time.
Ability to perform duties indoors and outdoors
Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Please contact Joseph Beebe at joseph-beebe@uiowa.edu with any questions.
