What are the responsibilities and job description for the Pharmacy Medical Billing Revenue Cycle Representative position at The University of Iowa?
The Revenue Cycle Representative is a financial position in the healthcare industry necessary for hospital and pharmacy billing practices. This position requires strong computer skills, a high level of attention to detail, strong organizational skills, a general knowledge of hospital and medication billing practices, and excellent customer services skills. The Revenue Cycle Representative will work closely with both pharmacy and clinical staff within the hospital to support clinic administered and outpatient medically billed medications. Support includes, but is not limited to, benefits investigation, prior authorization completion, copay assistance support, and assistance with patient access.
Medication Access Support:
- Assist patients and staff with benefits investigation and enrollment of patients into pharmacy services (i.e. Specialty Pharmacy).
- Communicate with patients, pharmacists and/ or providers to gather relevant demographic information.
- Initiate and follow through for required prior authorizations, which may include pharmacy or medical authorizations.
- Assist clinical pharmacy specialists or other providers with initiation of appeals when applicable.
- Assist with copay/coinsurance assistance when applicable.
- Communicate with patients, insurance companies, prior authorization and to assist with resolution of patient account inquiries.
- Appeal/troubleshoot claim payments and/or denials using available resources.
- Assist the pharmacy coding and billing team with the resolution of claims issues.
- Provide accurate documentation of all activities as required by accrediting agencies, payers and/or administration.
- Monitor reimbursement activity for medications to ensure UI Health Care receives full and accurate reimbursement for services in compliance with payor rules and regulations.
- Adhere to compliance standards and policies to ensure UI Health Care receives full and accurate reimbursement for services in compliance with payor rules and regulations.
- Assist with the resolution of patient shipment issues in a timely manner.
- Provide refill management calls and follow up to Specialty Pharmacy patients when assigned.
- Provide the highest customer service experience for patients and providers.
- Utilize tools and processes to maximize the efficiency of the revenue cycle.
- Resolve pharmacy billing discrepancies and identify possible trends.
- Identify areas to improve the billing process.
- Identify areas to improve the benefits investigation and prior authorization process.
- Comply with established cash handling policies and procedures of the institution and department.
- Assist with the evaluation and implementation of new products/technology.
- Assist with the evaluation and implementation of new policies and procedures.
- Participate in standard pharmacy operations as the need arises.
Reporting:
- Analyze, identify, and report trends found during workflow or as assigned.
- Compile information for audits as they arise from compliance and insurance/third party payors in a reportable manner.
- Report discrepancies found during analysis.
- Document activities required by accrediting agencies, payors and/or administration (i.e. workload statistics, phone statistics, etc.).
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve revenue cycle issues.
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on medical billing practices for medications.
Complete and maintain compliance with all competencies and educational requirements
Education Requirements:
- Completion of a bachelor’s degree or equivalent combination of education and experience.
- Successful completion of the pharmacy technician certification exam within twelve months of the start of employment.
- Must registered with Iowa Board of Pharmacy prior to commencing employment.
Experience Requirements:
- Previous experience in customer service.
- Experience and proficiency with computer software applications (i.e., Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate ability to follow policies and procedures while escalating issues as needed.
- Familiarity with medical terminology.
Desired Qualifications:
- Experience working in a complex hospital system is highly desirable.
- Medical medication management experience is highly desirable.
- Medical billing experience is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing and prior authorization process, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Regan Lampe at regan-lampe@uiowa.edu
