What are the responsibilities and job description for the Support Services Specialist - Dental Patient Business Office position at The University of Iowa?
Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
- Insurance Coordination and Financial Counseling/Planning
o Counsel dental students and patients on estimated insurance coverage/benefits and out of pocket expenses for upcoming appointments.
o Set up monthly payment plans per college guidelines.
o Advise providers on maximizing insurance benefits for patient care.
o Communicate insurance coverage lapses or maxed benefits to providers and managers.
o Forward preauthorization and claim appeal requests to appropriate offices.
o Monitor patient accounts, initiate refunds, and contact delinquent accounts.
- Account Management
o Collect balances and down-payments, record transactions in Patient Accounting System (PAS).
o Reconcile cash collections, ensuring financial accuracy.
o Process credit card transactions.
- Student Education
o Instruct students on checking insurance eligibility and benefits.
o Guide students in formulating affordable treatment plans.
o Communicate necessary documentation for successful insurance claims adjudication.
- Communication and Collaboration
o Share relevant information with the team for streamlined operations.
o Direct patient complaints to Patient Representatives for resolution.
Salary: $48,964 (Pay Grade: 3A)
Schedule: Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
- Bachelor’s degree or equivalent combination of education and relevant experience.
- High level, fast-paced customer service experience in a financial, health care, or other relevant environment including:
Desirable:
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
- Knowledge of healthcare billing and revenue cycle.
- Awareness of evolving insurance industry submission trends/changes.
- Experience utilizing electronic health records.
- Knowledge of dental/medical terminology.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Salary : $48,964
