Team Associate II
In-State Maryland Operations
Non-Exempt, Contingent II, Full Time, Grade 9
Job Location : La Plata, MD
University of Maryland Global Campus (UMGC) seeks a Full-Time Team Associate II within Stateside Military Operations at the College of Southern Maryland La Plata Campus location in La Plata, MD. The CSM La Plata location is easily accessible from Route 301. We invite transfer students from the College of Southern Maryland and local prospective and current students to visit us.
- This position will be located on the College of Southern Maryland La Plata Campus, occasional travel to other UMGC locations may be required
The selected candidate should expect to work on-site 4 days per week and at home remotely 1 day per week.
SPECIFIC RESPONSIBILITIES INCLUDE :
Provide student support services at the UMGC location on the campus of CSM La Plata, handling high volume of student concerns, and basic student service needs.Promptly greet visitors and ensure the suite is welcoming, professional, and in line with the vision to deliver world-class service to its students.Promptly respond to inquiries (internal and external), and provide support as requested.Perform general clerical and office management duties.Assist with data entry, testing center coverage, and provide project assistance to the Assistant Director.Carefully document IT issues and report them to the supervisor and UMGC IT department.Welcome on-site students with evening classroom visits at the beginning of the semester / session.Perform preliminary diagnosis of problems and recommend changes in procedures.Perform basic troubleshooting of the IT equipment.Perform other job-related duties as assigned.REQUIRED EDUCATION AND EXPERIENCE :
High school diploma and four (4) years of clerical work experience in a customer service environment.Strong customer service, communication and interpersonal skills; proficiency in Microsoft Office Suite, and excellent phone voice, in terms of tone and clarity is required.Experience working independently and possess the ability to prioritize and manage multiple tasks while displaying a self-motivated, organized and upbeat personality with a desire to encourage others to succeed.General knowledge of computer operating systems, application systems, job control software and related hardware.Skill in the operation of computer consoles on-line terminals and peripheral equipment; in diagnosing operation problems.Ability to lift and transport computer supplies and equipment; to recognize computer system error messages and to take corrective action; to communicate effectively orally and in writing; to work independently; to work under pressure.REQUIREMENTS FOR REMOTE WORK :
UMGC will provide necessary office supplies, a laptop, monitor, and headset.Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication.All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection.All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an ethernet connection.Candidates may not perform personal business during scheduled work hours with the exception of non-work time, such as scheduled breaks.Candidates are required to make and maintain alternative childcare or other dependent care arrangements to permit concentration on work assignments during their scheduled work shift.PREFERRED EDUCATION AND EXPERIENCE :
Pursuing a degree and experience using a CRM systemPOSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED
SALARY COMMENSURATE WITH EXPERIENCE
All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit : .
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations :
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants / candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights :
Generous Time Off : Enjoy 11 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked.Comprehensive Health Coverage : Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.Insurance Options : Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE : CII Part-time employees working less than 0.5 FTE are not eligible for LTD.Retirement Stipend : Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).Supplemental Retirement Plans : include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.Tuition Remission : CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE : For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.SS Contingent II_2020.pdf (umgc.edu)
Hiring Rate : 46,736.00
Salary : $46,736
