What are the responsibilities and job description for the Infrastructure Applications Team Leader position at The University of Melbourne?
Job Overview
Manage and oversee the support, maintenance, and development of all infrastructure applications within the Enterprise Application portfolio, ensuring reliability and performance across production and non-production environments.
Lead a skilled team in delivering end-to-end application lifecycle management within a university setting, leveraging ITIL processes to drive innovation and maintain service excellence.
Brilliant benefits and a flexible hybrid work environment!
About the Role
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
This is an exciting opportunity for a talented Infrastructure Applications Team Leader who will oversee a team of support analysts and developers, managing the complete application lifecycle. This includes support, maintenance, lifecycle management, security, and development in alignment with ITIL processes. The Team Leader will ensure efficient handling of workload demands, issue resolution, and request execution in line with agreed service levels.
Your responsibilities will include :
- Oversee operational support and maintenance of the University’s Infrastructure Applications portfolio, ensuring alignment with service agreements, business needs, and support obligations.
- Allocate and manage team workload following ITIL best practices, ensuring effective incident resolution, stakeholder communication, root cause analysis, and preventative measures.
- Ensure infrastructure applications remain current, secure, and maintained in line with agreed release cycles.
- Manage and assign development requests, ensuring adherence to best practice standards across the portfolio.
Who we are looking for
We’re looking for people who uphold the Business Services Values by prioritising the university's interests (University First), delivering exceptional outcomes through ownership and exceeding expectations (Service Excellence), and fostering collaboration (One Team) by building strong connections and relationships in the workplace.
You will also have :
Additional Information
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note : Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Business Services
Business Service provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA , parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
Join Us!
If you feel this role is right for you, please apply with the following documents :
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
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