What are the responsibilities and job description for the Patient Access Associate (On-Site) position at The University of Miami?
Current Employees :
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The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at the UHealth Campus. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.
- Serves as the first point of contact for patients and customers entering facility / department.
- Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.
- Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient / customer experience.
- Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present.
- Assists patients in navigating self-serve kiosks.
- Queues patients for check-in / out.
- Identifies patients arriving late and communicates with clinical team.
- Confirms patient identity and places wristband on patients.
- Identifies patients at risk of falls and places appropriate wristband.
- Provides updates to patients waiting in reception area.
- Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM REQUIREMENTS :
Knowledge, Skills, and Abilities :
Any appropriate combination of relevant education, experience and / or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status : Part time
Employee Type : Staff
Pay Grade : H2 Learn More
