Case Manager

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

UMatter: Student Support & Advocacy supports the University of Mississippi’s mission by offering case management for students as they navigate challenges that interfere with their ability to persist at UM. Case managers connect one-on-one with students to offer support and resources that contribute to both academic and personal success.

UMatter also serves as a resource for faculty and staff as they have questions about how to respond to and support students who are facing challenges. UMatter has a positive reputation among faculty, staff, and students, and the work of this office is valued and appreciated by many across campus.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -Student & Academic Services

Sub-Family -Student Programs

Career Track / Level - P2

Grade -6

Role Summary

The Case Manager for Student Housing serves in a dual role, reporting to both UMatter’s Case Manager II and Student Housing’s Associate Director for Residential Experience. The incumbent assists residential students in navigating resources to address challenges that interfere with their success and provides individualized, non-clinical support for Resident Assistants (RAs) along with wellness education and programming. The incumbent also serves as a resource and content expert within Student Housing, advising on student of concern related issues and advocating for trainings, policies, and practices that support the well-being of RAs and residential students.

This position is unique in its scope and requires ongoing growth and learning. Applicants should show an interest in professional development and be willing to take initiative. The successful candidate will also have strengths in relationship building and empathic communication.

UMatter is seeking applicants who are able to work a flexible schedule. Typical hours are 8am-5pm Monday – Friday; however, occasional after-hours work is required. When working after hours, the incumbent is able to flex their time, working no more than 40 hours per week.

Examples of Work Performed

UMatter – Case Management

Use professional judgement to determine the appropriate course of action for assigned residential student cases

• Conduct outreach to students to check in, request meetings, and/or share resources

• Meet with students to determine the interventions and referrals needed to address their concerns

• Follow up with students to facilitate referrals and check in on additional needs

• Follow up with campus partners to gather additional information and/or coordinate intervention and support for students

• 
  Respond to calls to the UMatter office, serving as a resource and consulting with campus partners, parents, and students to address concerns

• Maintain case files and documentation in Maxient

• Serve as a member of the Behavioral Intervention Team and attend weekly meetings

• Present to campus partners on UMatter’s services and recognizing and responding to indicators of distress

• Serve in the Dean of Students after-hours, on-call rotation

Student Housing – RA Wellness and Support

• Supervise Student Housing’s Graduate Assistant for Case Management

• Engage in professional development opportunities to learn about the RA experience, including burnout, secondary traumatic stress, and compassion fatigue

• Meet with RAs individually to debrief, talk through job stress, or address other challenges

• Develop and implement programs and events to support the well-being of RAs

• Attend RA staff meetings to build relationships and share resources for wellness

• Share wellness tips and education with RAs via social media, email campaigns, etc.

• Develop presentations and present on wellness topics during RA training

• Coordinate wellness opportunities and appreciation initiatives for all Residential Experience staff with the goal of increasing overall workplace wellness and modeling healthy habits for RAs
• Compile end-of-year data outlining residential student cases and RA engagement with wellness opportunities.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Provides general guidance to students who need help navigating university resources such as academic support services, mentoring and career counseling programs, mental and physical health care services, and financial management services.
2. Supports facilitation of student orientations, workshops, and programs on the areas listed above.
3. May support student programs designed for targeted student populations, such as first-year students, transfer students, first-generation college students, and/or low-income college students.
4. Creates and distributes communications to targeted student audiences under general supervision.
5. Updates and maintains confidential student records.

Minimum Education/Experience

Education: Bachelor's Degree

Experience: (3) Three Years Experience

Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Preferred Qualifications

• Master’s Degree in Social Work, Counseling, or Higher Education AND 1 year of related experience
• Prior clinical experience or experience working with individuals facing mental health concerns
• Experience working in a college/university setting

Applicants should include a resumé and cover letter highlighting qualifications for the position.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.