What are the responsibilities and job description for the Guest Service Agent position at The University of Mississippi?
Note for Current UM Employees
Current employees must apply internally via ConnectU >
connectu.olemiss.edu
The University of Mississippi
The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”
Department Summary
The Inn at Ole Miss is a 146 room facility that is located on the campus on the University of Mississippi. We are currently seeking a guest service agent to handle guest check in / outs, manage reservations, assist guests, handle billing issues. It is important that the candidate have strong communication skills, both verbal and written. Also, be able to assist with other duties as dictated by management that relate to the Front Desk.
Role Specifications
Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page
Family - Facilities Operations
Sub-Family - Hotel Operations
Career Track / Level - O1
Grade -1
29,120
36,400
43,680
Role Summary
Responsible for greeting guests in an efficient and courteous manner. Serves as first point of contact for the guests and checks them in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
A Guest Service Agent (GSA) for The Inn at Ole Miss must be a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the GSA must be accommodating and provide various information.
Examples of Work Performed
The guest service agent will work daily from a checklist where they would provide the following services and functions for the hotel. Upon arrival on your shift, you will need to confirm with the previous shift as to any information you will need. You will need to verify the cash drawer, print daily reports, check hotel email and respond throughout the day. If needed you will prepare a cash bag for the bursars office. Based on the shift you are on, you will need to make key packets for guests that will be arriving the following day. Check the in house guest bucket assuring that all paperwork matches what is in the system. During certain times of the year, it is important that the pool is open and closed, again, this will be based on your shift. Log all lost and found items and store them in the security closet. Throughout the shift you will maintain a clean area by wiping down the front desk and back area, sweeping the floors and taking the trash out so that the next shift coming on, will have a clean area to begin their shift. At the end of each shift you will need to send an email to all management informing them of any issues that occurred during your shift. You will mainly work with Opera (the software system that is utilized).
Essential Functions
These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.
1. Interacts with the customers to ensure guest check-in, check-out, and billing are carried out efficiently.
2. Answers questions about the facility's policies and services.
3. Makes advance reservations and handles special requests.
4. Issues invoices and collects room fees.
5. Handles or appropriately escalates customer service issues.
6. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed
Minimum Education / Experience
Education : High School or Equivalent
Experience : No Experience
Preferred Qualifications
Possess customer service experience
EEO Statement
The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.
Minimum Physical Requirements
Physical Requirements : These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.
Corrective devices may be used to meet physical requirements.
Physical Exertion : The incumbent may be required to lift up to approximately 10 pounds.
Vision : Requirements of this job include close vision. Speaking / Hearing : Ability to give and receive information through speaking and listening.
Motor Coordination : While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms
Interview Requirements : Any candidate who is called for an interview must notify the Department of Equal Opportunity / Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.
Background Check Statement
The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
Salary : $29,120 - $36,400
