Technical Specialist II

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The UM Office of Academic Computing works to advance the University of Mississippi’s teaching and discovery missions through technology. A unit of the broader UM Office of Information Technology, Academic Computing is a customer-focused organization comprising user support services, instructional technology, high performance computing, and data reporting and analytics. Individual initiative is highly prized and well supported across all levels of the Academic Computing team.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Information Technology

Sub-Family - IT Support

Career Track / Level - P2

Grade - 7

Role Summary

Ensures information technology support services to end users in support of institutional technology operation.

Over the next 30 months, multiple large-scale software systems will come online at UM in a multi-phase go-live. The successful candidates will develop and provide user training to relevant UM constituencies (faculty, staff, and students) in advance of each product go-live and provide direct user support and training for these populations after go-live.

As Project Encompass comes to a close, the incumbents will then continue on as a team providing high-level technical support for UM's enterprise IT systems.

Examples of Work Performed

Learn about the use and support of technology products in the Project Encompass landscape, including but not limited to:

• Banner
• Workday
• DegreeWorks
• Slate
• CourseLeaf

Developing user training materials for all of the above products, including but not limited to:

• static documents
• web sites
• recorded videos

• Ensure the compliance of developed training materials with digital accessibility standards.
• Perform live training workshops and business process demonstrations.
• Troubleshoot user problems and communicate solutions effectively.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Completes installations, configurations, repairs and modifications of various technology hardware, software and associated components under general supervision.
2. Identifies, troubleshoots, resolves and/or escalates basic and more complex data, network connectivity, client/server processes and application issues according to established policies and procedures.
3. Maintains operational functions of technology systems to ensure appropriate integration, compatibility and functionality according to established user requirements.
4. Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs.
5. Answers questions and provides information specific to non-routine and more complex information technology end user products and services.

Minimum Education/Experience

Education: Bachelor's Degree

Experience: (3) Three Years Experience

An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Preferred Qualifications

Experience providing technical support and training to a university user community is preferred but not required.

Please include a resume and cover letter.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.