What are the responsibilities and job description for the Customer Service Advisor position at The University of New Mexico?
Position Summary
TheDivision of Enrollment Management is dedicated to serving incoming, current,and alumni students, along with parents, through coordinated efforts between Admissions,Financial Aid, Scholarships, Records and Registration , and other supportorganizations.
Ourmission is to support students’ success at every stage of their academicjourney. Through exceptional customer service and seamless communication, westrive to create a welcoming and customer service friendly environment for allstudents and families by fostering collaboration between departments to ensurestudents receive the guidance and resources they need to achieve their academicgoals.
We arelooking for an energetic and personable student to join our ContactCenter operations team . In this role, you will assist students andcustomers through inbound calls, live chat, and instant messaging ,providing timely and accurate guidance with the highest levels of customerservice.
Thisposition offers valuable insight into the critical services and operations thatcontribute to student success and retention at the University. You will receive comprehensive training on various platforms, including Banner,OnBase, Oracle RightNow (live chat), and other technologies to effectivelyassist students.
EligibilityRequirements :
- Must be achieving Satisfactory Academic Progress
- Must be receiving Federal or State Work-Study funding for the 2024-25 and 2025-26 aid years
WorkSchedule :
Thisis an excellent opportunity to develop customer service, communication, and problem-solvingskills while making a meaningful impact on student success.
Minimum Qualifications Preferred Qualifications
Customer Service Experience – The idealcandidate will have prior experience in customer service roles and demonstratea proven track record of success in delivering excellent customer support. Theyshould bring a positive and professional attitude, adding value to bothcustomer interactions and team collaboration. A strong commitment to teamwork,problem-solving, and enhancing the overall customer experience is essential.
Interpersonal Skills & Communication Skills – Posses strong active listening, clear communication, empathy, adaptability,conflict resolution, and the ability to think quickly to provide effectivesolutions while maintaining a positive customer experience.
Willingness to Learn – Candidatesshould demonstrate a strong willingness to learn and embrace new skills andbest practices. Adaptability and a commitment to continuous growth are highlyvalued.
Effective Time Management –Candidates must have strong time management skills, be dependable, andeffectively multitask in a fast-paced environment.
Technical Proficiency –Candidates should be comfortable using computers and various software programsto perform job-related tasks efficiently.
