Medicaid Call Center - Coordinator 1

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Department

Medicaid Support

Job Summary

Job Description

• Receives all inbound calls and provides information relative to Medicaid programs and / or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD).
• Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD.
• Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers.
• Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to : research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc.
• May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities.
• Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed.
• Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed.
• Helps identify any other resources needed by a member and assisting the member with access or contact information to same.
• Participates in outreach efforts and emergency preparedness or response activities as directed.
• Other tasks as assigned.

QUALIFICATIONS

REQUIRED :

DESIRED :

Required Attachments

Please upload the following documents in the Resume / Cover Letter section.

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Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Note to Applicant :

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.