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Student Services Specialist - 2056

The University of North Carolina at Pembroke
Pembroke, NC Full Time
POSTED ON 4/16/2025
AVAILABLE BEFORE 5/7/2025

Position Details

Position Information Division Student Affairs Department University Center (Office) Working Title Student Services Manager Vacancy Type Probationary Permanent Full Time Min T / E Requirements Bachelor’s Degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. FTE 1 Position Overall Competency Level J Recruitment Range $40,047 - $48,823 Anticipated Hiring Range $40,047 - $41,302 Position # 2056 FLSA Status Non-Exempt Months per year 12 Work Schedule 8-500 2 : 00 - 11 : 30 Work Schedule Type Tuesday - Saturday Primary Purpose of Organization Unit The James B. Chavis Student Center provides spaces and opportunities for the UNCP campus and community to create a holistic experience that builds connections by bridging the gap between academics and engagement. Primary Purpose of Position The Student Services Specialist is responsible for developing, managing, and enhancing student programming and operations within the Hawks Nest recreation center and the Chavis Student Center. This position provides leadership in student employee supervision and development, technology support, equipment management, and administrative coordination. The role also ensures seamless execution of evening and weekend events while maintaining high-quality services and resources for students, faculty, staff, and the campus community.

Job Description Key Responsibilities Programming & Student Services

  • Plan, coordinate, and execute student programming and events for the Hawks Nest recreation center, including evening and weekend activities.
  • Develop and implement marketing strategies to increase student engagement in recreational programs, gaming events, and social activities.
  • Collaborate with student organizations, academic departments, and university offices to enhance co-curricular programming.
  • Facilitate group reservations, ensuring smooth operations and appropriate resource allocation.
  • Manage and conduct daily operations for the Information Station and Hawks Nest recreation center and first floor setups

Student Employee Supervision & Development

  • Hire, train, schedule, and supervise student employees working at the Information Station and Hawks Nest recreation center.
  • Provide leadership and mentorship to student staff, fostering their professional growth and development.
  • Conduct regular performance evaluations, implement training programs, and address disciplinary concerns as necessary.
  • Oversee student employees’ work schedules, ensuring appropriate staffing levels for daily operations and special events.
  • Technology Assistance & Equipment Management

  • Oversee the maintenance, functionality, and security of technology systems within the Hawks Nest recreation center.
  • Manage and troubleshoot electronic systems, including the Braves Bike Share Program, reservation systems, and gaming consoles.
  • Ensure all recreational equipment, including bowling lanes, billiards tables, and video gaming systems, is properly maintained and operational.
  • Coordinate facility maintenance and repairs in collaboration with university operations and IT support.
  • Administrative Support & Facility Management

  • Maintain accurate records of student participation, event attendance, financial transactions, and equipment usage.
  • Manage inventory control and procurement of recreational equipment and supplies.
  • Develop and monitor budgets to support program operations and ensure financial accountability.
  • Generate regular reports on facility usage, programming outcomes, and budget expenditures.
  • Enforce university policies, compliance regulations, and safety protocols related to facility operations and student engagement.
  • Additional Requirements :

  • Strong interpersonal and communication skills to foster positive relationships with students, staff, and community partners.
  • Ability to work independently, make data-driven decisions, and enhance student experiences through innovative programming.
  • During the fall and spring semesters, the work schedule will be from 2 PM to 11 PM, with some flexibility. Greater flexibility will be available during the summer months.
  • Management Preference Bachelor’s Degree; or equivalent combination of training and experience. Lic or Certification required by statute or regulation None Posting Information Job Opening Date 02 / 06 / 2025 Job Closing Date 02 / 20 / 2025 Posting Category Professional Posting Number SPA00659 Quick Link to Posting Special Instructions to Applicants This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

    UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

    Applicant Documents

    Required Documents

  • C V / Resume
  • Cover Letter
  • Optional Documents

    Salary : $40,047 - $41,302

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