What are the responsibilities and job description for the Process Improvement Consultant position at The University of North Carolina System?
About the Opportunity
The Process Improvement
Consultant will collaborate with internal and external leadership team and
stakeholders to drive change by championing identification, prioritization and
execution of projects designed to deliver significant business results, transform
culture, and achieve business objectives. The Process Improvement Consultant is
responsible for working with System Office and constituent institution partners
to ensure overall success of the process improvement implementation,
Organizational Assessments, and Change Management Initiatives. Specific
deliverables will include, but will not be limited to, SIPOC Documents, Process
Maps, Value Stream Maps, Client Value Calculations, Pain Point Prioritization
Artifacts, Root Cause Analysis Displays, Solutioning Recommendations and
Scheduling along with Controls and Risk Remediation Analysis.
The position is
responsible for overseeing the analysis, design, documentation, and
implementation process for any consulting engagements assigned - whether
business process improvement engagements, operational assessments, or change
management initiatives. The Process Improvement Consultant will manage and
facilitate design sessions, conduct informational interviews, identify, and
help implement KPIs, and use data and statistical analysis to identify
opportunities for improvement and prioritize projects.
The Process Improvement
Consultant may be responsible for only one process improvement project at a
time or may support 2 to 3 projects depending on complexity. Strong
facilitation and relationship building skills are vital within this role.
This position is a
hybrid work arrangement and will work 2-3 days per week at the Dillon
building in downtown Raleigh's Warehouse District. UNC System employees are
generally required to reside in North Carolina, within a 2-hour commuting
distance of their assigned duty station.
About the UNC System Office
The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.
About the Team
The office of the Chief Operating Officer reports to the President of the University and is responsible for internal and campus-focused operational priorities of the University. The office provides oversight for human resources, auditing, and compliance divisions. These divisions have both an internal responsibility to the system office operation and a campus-focused coordinative / leadership role within the noted areas of expertise. The office provides advice and briefings to the President and is expected to build and foster relationships on behalf of the President and to engage with Chancellors while leveraging their expertise to further the President's strategic priorities.
The Operations Division works collaboratively within the System Office to help ensure efficient and cost-effective integration of new technologies and processes to meet the strategic needs of the North Carolina System Office and the common and unique needs of the 17 institutions. The division includes Advancement, Enterprise Data Office (EDO), Human Resources, Information Technology, and the Project Management Office.
Minimum Education, Experience, and Skills
Bachelor's degree and 2-3 years of high degree of competency in the use and application of any process improvement methodologies
Required Competencies, Qualifications, Certifications and / or Experience
Working knowledge of Project Management and Change Management
Microsoft Office Suite proficiency required including Microsoft Visio
Preferred Education, Experience, and Skills
Certification in a process improvement methodology and consulting experience. Analytical Thinking : - Develops and uses clear criteria for guiding decisions (e.g., resources, constraints, organizational values). - Understands and evaluates numerical data, tables, charts, or graphs to get to the cause of a problem. Adaptability : - Adjusts strategies to changes in the environment. - Decides courses of action in ways that take account of different environments and cultures. Innovativeness - Produces imaginative or unique responses to a problem. - Generates alternatives before settling on a solution. - Develops new approaches to improve or replace existing procedures or systems. Flexibility - Comfortable in new and growing organization
- Classification : Business Systems Analyst
- Appointment Type : Permanent
- Full-Time / Part-Time : Full-Time
- Employment Type : EHRA
- EHRA Category : Instructional, Research and Information Technology
- Location : Raleigh, NC USA
- Position Number : 20060383
- Special Instructions to Applicants : This posting remains open until filled, but applications received by February 21, 2025 will receive priority consideration.
Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact : recruiter@northcarolina.edu.
