What are the responsibilities and job description for the PSR- Senior Patient Services Representative- Tulsa Campus position at The University of Oklahoma?
Senior Patient Services Representative (Sr. PSR)
At OU Health Physicians Tulsa, patients receive the latest medical advancements expected of a leading university clinic. The services and their experience are delivered by a dedicated team with diverse experience. As a Senior Patient Services Representative, you will act as a customer service agent, ensuring that our customers receive the best experience that can be provided. These individuals are also responsible for providing clerical assistance toward the smooth operation of an outpatient facility. Please see below for an overview of expectations.
Essential Duties :
- Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
- Schedules patient appointments, either by telephone or in person.
- Obtains patient demographics on new patients and updates demographics on established patients.
- Answers telephone calls and distributes to the appropriate personnel.
- Prepares and enters healthcare providers¿ schedules into the computer.
- Coordinates schedules as directed to patient requiring multiple services.
- Greets patients as they come into the clinic for scheduled appointments.
- Accepts payments and writes receipts.
- Inspects the encounter form for completeness and accuracy.
- Copies insurance cards and distributes to the appropriate employee.
- Prepares encounter forms and billing packets for patients to be seen.
- May prepare and type daily deposits.
- Balances and closes cash box daily.
- Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
- Prints and faxes physician schedules to offices.
- Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
- Copies medical records for patients and other providers or facilities.
- Makes up new patient charts and / or packets of information.
- Requests medical records from other facilities.
- Discusses financial accounts with patients.
- Verifies insurance eligibility and primary care physicians for patients.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
- Dispenses supplies as needed.
- Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians.
- Makes immunization cards. Logs mail receipts according to University policy.
- Sorts and distributes mail.
- Performs various duties as needed in order to successfully fulfill the function of the position.
Referrals incoming / outgoing : performs pre-visit planning duties such as processing new referrals, obtaining reports, updating status, close and complete and answers questions; after and between visit duties, such as follow up on alerts and documents, send / receive referral faxes, facilitate referrals to other providers, verify insurance, refer internally to OUP, ensure patient is scheduled and notified, track monitor and close referrals, secures referrals to specialists to be seen in the clinic.
