What are the responsibilities and job description for the Gift Shop Clerk position at The University of Pennsylvania?

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Gift Shop Clerk

Job Profile Title

Customer Service Assistant B, University Museum

Job Description Summary

Reporting to the Gift Shop Manager, the Gift Shop Clerk will primarily be responsible for the day-to-day operations of the Shop, which includes opening and closing registers, ringing sales, assisting customers, and keeping the Shop clean and well stocked. This person will help provide exemplary customer service by becoming familiar with the Shop inventory, Museum space (galleries, bathrooms, classrooms, etc.), and Museum Programs. They will also be tasked with additional duties as needed. This will include taking and editing photographs of merchandise for the online store, interfacing with the online shop (Shopify), writing merchandise descriptions, packing, and shipping online sales, and assisting in the maintenance of the warehouse. They also function as a representative of the Museum to the public and help promote organization-wide initiatives such as membership sales and special exhibition promotions and events. Weekend availability and flexibility throughout the week are essential.

Job Description

Job Title : Gift Shop Clerk

Department : Gift Shop

Supervisor's Title : Gift Shop Manager

Compensation : $17.00 p / hour

Non-Exempt, full-time, In person

Job Responsibilities

Operate the Museum's POS system to process merchandise and membership sales and open and close the registers at the opening and close of the day. Securely handle cash, credit, and check payment transactions at the shop's register.
Assist the Shop Manager with merchandise photography and maintaining the Shop's online presence (Shopify, Instagram).
Assist in the maintenance of the shop by making sure the store is clean, well-stocked and merchandised.
Assist the manager and colleagues with other tasks, such as walking the floor during busy times, navigating school groups into and out of the Shop, packing and shipping online sales, etc.
Be knowledgeable about the Shop's products and how they relate to the Museum's collections; being familiar with the Museum's galleries, special exhibitions, events, layout, and protocols.
Work with the Shop manager to ensure proper merchandise mix and tracking of sales data for strategic decision-making.
Perform additional duties as assigned.

Qualifications

A high school degree is required, and 1 - 2 years of experience, or equivalent combination of education and experience, is required.

Must be organized, detail-oriented, comfortable in a busy, noisy environment, and able to interface with a diverse audience.

A team player and computer literacy are required, and a collegial, friendly disposition.

Knowledge of online platforms such as Shopify is preferred.

The work environment typically includes sitting at a desk or table, standing, walking, and stooping. Occasional lifting of 25 to 50 lbs. No supervisory responsibilities.

Please note that this position is a bargaining unit position represented by a labor union. Job-related responsibilities, duties, qualifications, and compensation associated with this position are determined by a collective bargaining agreement.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

University Museum

Pay Range

16.60 - $17.00 Hourly Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

Retirement : Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Time Away from Work : Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

Long-Term Care Insurance : In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

Professional and Personal Development : Penn provides an array of resources to help you advance yourself personally and professionally.

University Resources : As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

Flexible Work Hours : Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and / or job structures.

Penn Home Ownership Services : Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

Adoption Assistance : Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit : https : / / www.hr.upenn.edu / PennHR / benefits-pay

Salary : $17 - $17

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