What are the responsibilities and job description for the Conference Services Manager position at The University of Pittsburgh?
Conference Services Manager
The Department of Conference & Events Services provides support for all University and third-party day and overnight events taking place on campus, including space reservations, setup, catering, and tech service coordination, contracting, invoicing, and superb customer service. The Department also assists with various auxiliary services such as the campus shuttle program, University event registrations, and the University vehicle rental program.
This position will oversee the daily operations as follows:
- Effectively leads and motivates a team of event services professionals and oversees seamless coordination and execution of all events.
- Collaborates with stakeholders to met event goals and objectives. Develops and implements catering menus and banquet initiatives. Analyzes event processes and prepares reports.
- Collaborates amongst University and 3rd party service provider teams to provide most effective events in relation to overall event goals. Builds and maintains strong relationships.
- Monitors department budget(s) and prepares budget reports.
- Ensures compliance with event licensing, insurance requirements, and child protection clearances for both University and non-University events.
- Utilizes and monitors event management systems and marketing platforms for new inquiry collection, client management, sales, event detailing, billing, and historical data management; maintains all documentation, customer profiles, and sales activity; adopts and implements new systems to be utilized by the department.
- Represents the University at networking events, industry event/trade shows, and other community relations efforts.
Leads team and oversees the coordination and execution of high-profile events. Collaborates with stakeholders to meet event goals and objectives. Develops and implements catering menus and banquet initiatives. Analyzes event processes and prepares reports.
Must have strong organizational skills, attention to detail, and proven customer service success. Must have strong organization, project management and communication skills. Must understand the hospitality industry, trends, and be able to lead team to growth.
The position is primarily sedentary within an office setting, but the ability to travel throughout the various campus buildings and outdoor locations will be necessary. Also, must be able to pick up and carry up to 50 pounds.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
