What are the responsibilities and job description for the Mail Services Assistant position at The University of Pittsburgh?
Mail Services Assistant
Receives and processes incoming mail and packages for the student community and faculty/ staff. Distributes mail to 40 departments. Retrieves and processes all outgoing mail. Responsible for compiling and tabulating postage expenditures and for registering all accountable mail. Oversees and directs mail-handling duties of the student employees. Provides window service, handles incoming telephone inquiries and maintains key control procedures.
Collects, sorts, processes, and distributes incoming mail and prepares, bags, and processes outgoing mail according to all applicable postal regulations and utilizing various types of mailing equipment and related software. Offers excellent customer service and assistance.
- Mail sorting: Sorts incoming, outgoing and campus mail for faculty, staff, and students.
- Mail delivering: Deliver mail to 40 departments.
- Window clerk: Duties include distributing packages; answering questions about postage PO Boxes, and package tracking.
- Customer Service: A pleasant image should be conveyed at all times using good interpersonal skills to ensure customer satisfaction.
- Mail processing: Metering mail for individual office outgoing mail as well as large bulk mailings.
- Key Control: Oversee distribution, replacement, collection and inventory for campus PO box keys.
- Student Employees: Provide direction for student employees.
Significant physical effort is required to handle mail trays, carts and packages of all shapes, sizes and weights. Mobility within the Mail Room and for delivering mail across campus is required.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
