What are the responsibilities and job description for the IT Administrator: The Graduate School - UTK position at The University of Tennessee?
Job Description
Under the direction of the Asst Dean and Director of Graduate Student Services, the person in this position performs functions associated with daily operations of technology including customer relations management databases, student records databases, document imaging platforms, and degree audit system.
Responsibilities
The primary job functions / responsibilities of the position include :
- Resolving or coordinating services to resolve technical and functional issues experienced by users of technology systems and resources administrated by the Graduate School to enroll, serve, and retain graduate students, and maintain their records. Works directly with enrolled students, university faculty and staff, and third-party vendors. Consults with the Asst Dean, as needed, to determine and deploy resolutions.
- Participating in the development and implementation of technological innovations including new database systems, upgrades, or customizing existing systems.
- Developing and delivering training materials to users of technology administrated by the Graduate School.
- Performing functional processes to transfer large datasets between integrated systems and assure data integrity through routine audits.
- Maintaining user access in relevant systems.
- Managing enrolled student record retention according to established policies and directive.
- Performing system testing as requested by other university offices or by the Assistant Dean.
- Performing critical technologically related functions in the absence of the Assistant Dean.
- Creating / reviewing enrollment and student services-related content to be updated on web pages, digital forms, and resolving reporting errors.
- Assisting with the execution of technology and / or event support service for Orientation, Graduate Hooding, and other Graduate School events.
- Serving on work-related university committees as requested.
- Attending work-related local, regional, and national meetings.
- Performing other duties as assigned.
Qualifications
Required Qualifications
Bachelor's Degree
Experience working directly with data management and / or information systems.
Ability to effectively communicate information to diverse populations in oral and written formats.
Preferred Qualifications
Master's Degree
Experience working with and supporting technological solutions in a higher education environment, preferably in enrollment management.
Experience using Salesforce or other CRM
Work Location
Compensation and Benefits
UT market range : 10
Application Instructions
For best consideration applicants should submit the below materials by February 3; however, we will continue to accept applications until the position is filled. Please include the following attachments to your application :
About The College / Department / Division
The Graduate School at the University of Tennessee Knoxville is a dynamic, innovative, and collaborative partner in shaping graduate education, and a dedicated advocate for attracting and developing a diverse student population. Applying a people-centric approach to all we do, we lead the University in providing support to ensure our programs are among the best in the nation and inspire students to be catalysts for change in the evolving global society.
About Us
With over 225 years dedicated to education and research, and as one of the 100 largest employers in Tennessee, there is endless potential to discover at the University of Tennessee, Knoxville. This advanced academic center comprises 17 degree-granting colleges and schools, 900 programs of study, 547 graduate programs, and is home to over 7,500 employees statewide who support the continued growth of the state's flagship land-grant university. The University of Tennessee Institute of Agriculture, Anthropological Research Facility, Space Institute, and the UT Institute of Public Service are acclaimed entities of the UT system and with nearby affiliate, Oak Ridge National Laboratory, Rocky Top is a university on the rise. UT Knoxville considers its employees its number one asset and with values that focus on work-life balance, compensation, and innovative leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs. Apply today and join the Vol Family for life!
Ranked nationally as "Best Employer for New Graduates", "One of America's Best Large Employers", "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Salary : $60,000 - $64,000
