Director (International Student and Scholar Services)

Job Summary

The Director of International Student and Scholar Services directs and oversees all functions of International Student and Scholar Services ( ISSS ). Provides strategic planning, goal development, and assists with budgetary decisions on resource allocation for ISSS . Develops and implements business practices and processes to ensure strong customer service.

Minimum Qualifications

• Master’s degree in a related field.
• Five (5) years of experience in the field of international education.
• Three (3) years of supervision and management in International Education.
• Expertise in immigration regulations related to international students and scholars.
  
  

Preferred Qualifications

• Experience working with large international student and scholar populations.
• Experience developing scalable business processes using Sunapsis.
• Experience living and/or working overseas.
• Well versed in visa regulations outside of Fs and Js.
  
  

Essential Duties And Responsibilities

• Responsible for oversight and management of ISSS .
• Provides direct supervision to ISSS Associate Director, Director of Technology and SEVIS Management, Lead Customer Service Representative (Intake & Reception area), and Senior Advisor.
• Oversees workflow planning and business practices, deals with complaints and escalated cases within University community.
• Manages crisis involving international students, scholars and their families.
• Prepares Divisional assessments & reports for ISSS , annual scholar reports and governmental compliance, leads ISSS efforts in University and governmental audits pertaining to J-1 scholars and F-1 students.
• Directs and oversees Form I-17 recertification for F-1 student program. Prepares and submits DS-3036 program re-designation application for J-1 scholar program.
• Evaluates and hires ISSS staff, updates job descriptions, evaluates ISSS staff training needs and annual training budgets, and performs other budgetary duties as assigned by Executive Director.
• Oversees communications with departments regarding procedures affecting international students and scholars.
• Oversees planning, presentation, and advertising of training programs to ISSS staff, students, scholars, university community, and beyond (int’l education community).
• Coordinates Office efforts in representing ISSS on University Committees, working with governmental agencies on compliance, and collaborating with other institutions.
• Collaborates with other OIE units, Division of Student Affairs, and other university departments to enhance and improve OIE processes.
• Performs other duties assigned.