Library Assistant IV - Access Services

Seeking a dedicated Library Assistant IV to lead our Access Services during 3rd shift and extended hours. This supervisory role ensures the smooth operation of the library's public service unit during late-night hours and through the library's closing. The successful candidate will maintain high-quality customer service and uphold departmental standards.

Minimum Education And Experience

High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered.

Preferred Education And Experience

Preferred Education and Experience

• Proven experience in customer service and library operations.
• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Familiarity with library databases and information technology.
• Commitment to providing a welcoming and supportive environment for all library users.
  
  

Essential Duties And Responsibilities

Essential Duties and Responsibilities

• Supervise 3rd-shift activities at three service desks, the copy center, study rooms, and media equipment.
• Train, oversee, and evaluate the performance of staff.
• Oversee library security gates and security cameras during evening hours, monitoring building access and responding to any security-related incidents. Supervise full-time 3rd- shift staff members and student workers.
• Oversees the closing process, ensuring all procedures are followed and the building is secure.
• Ensure stacks are closed and secured when visitors' hours end.
• Serve as a point of contact for patrons, providing assistance and clarifying library policies and procedures.
• Ensure efficient workflow and quality customer service at service desks.
• Utilize in-depth knowledge of library systems to manage material circulation and service delivery.
• Support patrons in locating materials and navigating the library's digital resources.
• Address and resolve patron account inquiries and issues.
• Handle customer concerns with professionalism, courtesy, and poise.
• Maintain records, compile statistics, and complete special projects as assigned.
• Communicate any issues effectively to the department head, morning staff, and evening supervisor.
  
  

Additional Information

Work Notice:

• Work will be performed on-site and in person.
• This position follows a late-night schedule of four 10-hour shifts per week, typically Monday through Friday morning from 3:00 PM to 2:00 AM (3rd shift) with seasonal adjustments during the Winter and Summer months to reflect changes in library hours.
  
  

Transcripts

Depending on the size of your transcripts, you may experience issues uploading your transcripts as part of your application process. If you are facing any difficulties with the upload, please use the following link to submit your transcript directly: Upload Here.

What We Can Offer

UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:

Competitive Salary

Tuition Benefits

Internal Training

Medical insurance – including 100% paid employee medical coverage for full-time employees

Dental Insurance

Vision Insurance

Long and short-term disability

Retirement Plan Options

Paid time off

Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

• All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
• The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.