What are the responsibilities and job description for the CLINICAL APPLICATION AND SYSTEM SUPPORT SPECIALIST position at The University of Texas Rio Grande Valley?
Number of Vacancies
2
Location
Edinburg, Texas
Department
School of Medicine / SOM Information Technology
FTE
1.0
FLSA
Non-Exempt
Scope of Job
To provide support for clinical applications and clinical education systems including, but not limited to responding to incidents and service requests pertaining to, conferencing systems, computer software and hardware issues. Provide technical support on compliance software as well as clinical software such as Epic EHR and Complytrack, among others.
Description of Duties
- Provides support for clinical applications, education systems, clinical research, users computing resources, and clinical devices.
- Communicates with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions.
- Works closely with clinical IT staff to understand the short and long-term plans, elicit requirements, works with others to identify and implement technology solutions to support plans.
- Assists users with the use of computers and conferencing systems, and provides solutions in resolving technical issues.
- Provides support for instructional systems including computer installation, maintenance, and repairs.
- Assists in performing the analysis, development, and testing of systems and procedures and makes recommendations as necessary.
- Responds to service calls, either on-site, off-site, or by telephone, in technical issues.
- Provides proactive response to or escalate the resolution of the electronic medical record applications issues through UTMB and UTRGV ticketing systems.
- Maintains understanding and support of the electronic medical system as well as keeping abreast with developing technology and its relationship to other information systems, both internal and external to the clinics.
- Monitor incident tickets from start to resolution.
- Communicate/follow up with end-users on requests and issues on time.
- Assist in managing users’ access to clinical applications.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
Associate’s degree in Computer Science, Healthcare Informatics, Information Systems or in a related field from an accredited university.
Preferred Education
None.
Licenses/Certifications
None.
Required Experience
Two (2) years’ experience relating to computer hardware/software. Related experience may be substituted for education on a one to one basis.
Preferred Experience
None.
Equipment
Use of standard office equipment.
Working Conditions
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Other
Exceptional planning and organizational skills.
Physical Capabilities
N/A
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
04/07/2025
Grant Funded Position
No
If Yes, Provide Grant Expiration Date
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Additional Information
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
