What are the responsibilities and job description for the CRM Recruitment Specialist position at The University of Tulsa?
Posting Details
Position Information
Position Title
CRM Recruitment Specialist
Job Description
The CRM Recruitment Specialist reports to the Director of CRM and will act as a Slate Captain liaison between Recruitment team and CRM team. This role combines technical proficiency with recruitment cycle experience to ensure Recruitment Team support with Slate, specializing in queries, events, mailings, outreach, and record troubleshooting. The position requires critical thinking, business acumen, adaptability, and collaboration. This position is an in-office setting.
Essential Functions (Responsibilities):
- Coordinate and manage event-related requests in Slate, including receptions, invitations, campus visits, and yield events.
- Create and oversee call campaigns, email and text invitations, and related communications.
- Troubleshoot and resolve Slate issues for admission counselors, escalating complex problems to the CRM team when necessary.
- Serve as a Slate trainer by developing and delivering training content and providing support before and after sessions to various users.
- Lead efforts in process refinement, documentation, and enhancing user and stakeholder experiences.
- Oversee Slate.org updates to align with recruitment cycle needs.
- Manage external office query and list requests, such as for orientation and housing.
- Engage in Slate learning opportunities, including webinars and events, to stay current.
- Support cycle preparation during spring and summer months.
- Participate in regional and national professional development opportunities.
- Assist with recruitment events and admission presentation as needed.
- Participate and support in all admission visit programming.
- Other duties as assigned.
Equivalent Education/Experience
- Bachelor degree or 5 years experience in professional higher education admission setting.
- 1-2 year experience using Slate CRM.
- 1-2 year experience in higher education recruitment/admission.
- Proficient with Microsoft Office/Teams.
Knowledge/Skill/Ability
- Strong tendency to problem solve and troubleshoot.
- Deep understanding of Slate, configurable joins, or other similar systems.
- Ability to dissect requests and produce projects with accuracy and strong attention to detail.
- Comprehensive knowledge of all modules of Slate CRM
- Experience with integrating new enhanced features of Slate CRM.
- Effective communicator.
- A collaborative team player, who can coordinate work effectively with employees, team members, and outside vendors.
- Ability to maintain a high level of confidentiality.
- High attention to detail and accuracy.
- Demonstrated practice of establishing effective priorities and meeting deadlines.
- Special Job Dimensions:
Requires working with highly sensitive or confidential information.
Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. Minimal travel required for professional development opportunities specific to job. May require occasional evenings and weekends. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.
Required Qualifications
Equivalent Education/Experience
- Bachelor’s Degree
Knowledge/Skill/Ability
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Attention to detail
- Must be willing to work evenings and weekends and be able to travel frequently
- Ability to multi-task efficiently in a fast-paced environment and respond to all in a prompt manner
- Proficient with Microsoft Excel and familiar with Access, Word, PowerPoint, and Outlook
- A collaborative team player, who can coordinate work effectively with employees, team members, and outside stakeholders
- Ability to maintain a high level of confidentiality
- Demonstrated practice of establishing effective priorities and meeting deadlines
- Strong customer service with a can-do attitude and strong interpersonal skills
Preferred Qualifications
3 years of administrator-level ability within a CRM such as Slate.
Physical Demands
Minimal Physical Demands
Posting Detail Information
Posting Number
S915P
Open Date
11/19/2024
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Advertising Summary
EEO Statement
EEO Statement
Eeo Statement Summary
The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status. The University of Tulsa is an Equal Opportunity Employer including Disability/ Veteran.
