What are the responsibilities and job description for the Network VP Quality position at The University of Vermont Health Network?
Summary
The Network Vice President for Quality (VP Quality) is a system leader responsible for developing, integrating, overseeing, and continually optimizing the University of Vermont Health Network’s patient safety, performance improvement, clinical quality, and patient experience programs across all Partners and clinical sites. This responsibility includes ensuring highly reliable care delivery and service that meets and exceeds national standards and benchmarks from regulators, payors, professional organizations, and peers.
The VP Quality is responsible for the management of the system-wide quality resources and processes that support clinical operations and high value care and advance patient outcomes, through close working partnerships with Clinical and Quality Leaders, and by considering both the unique needs of individual UVMHN partners and the overarching needs of the UVM Health Network. The scope of work includes Continuous Systems Improvement, Patient Safety, Infection Prevention, Patient Experience, Patient & Family Advocacy, Clinical Quality and Quality Data Analytics. The VP Quality will advance and educate proven methodologies that drive improved performance for identified goals and objectives. Additionally, the VP Quality will ensure that advanced data analytics tools and informatics systems are leveraged to drive evidence-based decision-making and enhance patient care quality.
The VP Quality fosters and maintains close working relationships with community partners, governmental agencies, quality organizations, and educational institutions in New York, Vermont, and nationally, including CMS, AHRQ, NQF, NCQA, TJC, and Vizient, among others.
Reporting Relationships
The VP Quality reports to the Network Chief Nursing Executive with a matrix reporting relationship to Network Chief Medical Officer.
Each Network Partner Quality/Performance Improvement Leader will have a dual reporting relationship with a direct line to the VP Quality, and dotted line or secondary reporting relationship to their partner Chief Medical Officer, Chief Nursing Officer, and/or Partner President designee.
Each leader for the functions of continuous systems improvement, patient safety, infection prevention, patient experience, patient and family advocacy and quality data analytics will have a reporting relationship to the VP Quality.
Direct Reports: 12 / Indirect Reports: 67
Working Relationships
The VP Quality works closely with UVM Health Network leadership and staff across clinical sites; nurses, physicians, advanced practice professionals, and all interprofessional partners, patients and families. The VP Quality also engages with faculty members and leaders in the UVM Larner College of Medicine and College of Nursing & Health Sciences and other academic partners across our geographic region.
Requirements
Education:
Required baccalaureate degree in health-related fields, operations, leadership, business, or similar field. Preferred master’s degree in health-related fields, operations, leadership, business, or similar field.
Relevant Certification must be obtained within 12-18 months. Relevant certifications which support this role include Lean Six Sigma Master Black Belt (CLSSMBB), Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), Certified Health Care Quality & Management (CHCQM), or Healthcare Accreditation Certified Professional (HACP).
Experience:
The VP Quality should possess 7 years of experience in healthcare with demonstrated leadership experience, preferably in patient safety, quality, and patient experience.
Knowledge and Skills:
Proven expertise in leading system-level redesign
Leading teams and supporting healthcare services across the continuum of care, including home health, primary care and specialty clinics, ambulatory diagnostics and treatments, urgent and emergent care, inpatient services, critical care, and hospice
Track record for redesigning and transforming systems that improve the delivery of care
Subject matter expertise in patient safety, quality, infection prevention, patient and family advocacy, patient-and-family-centered care, patient experience, continuous quality improvement, and health equity
Excellent oral and written communication and negotiation skills, including facilitations
Visualization of complex systems, processes and concepts, such as workflow or key driver diagrams
Leads by example, is outcomes-oriented, and embraces new challenges.
Provides supportive leadership in difficult situations and conflicts, and reads situations quickly to achieve resolution
Provides ongoing mentorship and coaching to health care leaders and team members
Ability to interpret, communicate and utilize data to make decisions and motivate clinicians and staff to continuously improve operations
Makes decisions and completes tasks in a timely manner, works well under pressure, and is able to meet multiple competing deadlines
Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides ongoing feedback while monitoring results
