What are the responsibilities and job description for the Scheduling Specialist II position at The University of Vermont Health Network?
JOB DESCRIPTION:
Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system. He/she triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions. Ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone. Develops collaborative relationships with peers, patients, providers and visitors.
The Scheduling Specialist role is divided between two distinct roles: Scheduling Specialist and Onsite Arrival Team Member. Each role plays a critical part in ensuring our patients receive timely and efficient care. Below are the details to help you understand the difference between these positions.
Scheduling Specialist
Responsibilities:
- Work remotely to schedule radiology appointments for patients.
- Communicate with patients via phone, email, and other virtual communication methods to coordinate appointment times.
- Ensure accuracy in scheduling to optimize the radiology departments workflow.
- Provide patients with necessary pre-appointment instructions and answer any scheduling questions.
Arrival team Member
Responsibilities:
- Work onsite at the hospital and off site locations, welcome and check in patients for their radiology appointments.
- Verify patient information, complete check in procedures and ensure patients are ready for their appointments.
- Assist patients with any questions or concerns they may have upon arrival.
- Assist some patients with changing procedures for their appointment.
- Enter orders for Mammography and Xray patients and some scheduling of these procedures.
EDUCATION:
Must possess a high school diploma or equivalent.
EXPERIENCE:
At least six months of experience as a Scheduling Specialist I.
