What are the responsibilities and job description for the Patient Access (Registration) Specialist position at The University of Vermont Medical Center?
This is 100% onsite work in Burlington, Vermont located at our Main Campus. This position is scheduled to work Monday-Friday, 8:30AM-5:00PM.
External candidates are eligible for a one-time signing bonus of $6,000 (prorated for part time role). The $3,000 bonus will be paid following the completion of a successful 90-day orientation and the final installment of $3,000 paid upon completion of one year (2,080 hours) of satisfactory service in the department hired into. Amounts reflect gross pay, prior to applicable tax withholdings and deductions required by law. Please note that current UVM Health Network employees are excluded from eligibility for this bonus. Additional terms and conditions apply.
Job Description
The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.
Education
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
Experience
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.
External candidates are eligible for a one-time signing bonus of $6,000 (prorated for part time role). The $3,000 bonus will be paid following the completion of a successful 90-day orientation and the final installment of $3,000 paid upon completion of one year (2,080 hours) of satisfactory service in the department hired into. Amounts reflect gross pay, prior to applicable tax withholdings and deductions required by law. Please note that current UVM Health Network employees are excluded from eligibility for this bonus. Additional terms and conditions apply.
Job Description
The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.
Education
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
Experience
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.
