Sales and Customer Service Associate

The UPS Store, the nation’s leading franchisor of business and postal services has an excellent opportunity for a sales and service associate in a fast-paced environment. The ideal candidate will have at least six months retail experience, with excellent customer service, sales and/or print skills. Must be well-organized and professional. We offer a competitive wage, supportive management, and a fun work environment.

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
• Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
• Apply knowledge of print products and production methods to make product recommendations.
• Provide customers with quotes and follow up and consult on complex orders.
• Brainstorm and mock-up design ideas.
• Meet with customers to present concepts and adjust designs to fit their needs or taste.
• Effectively manage production workflow, schedules and production materials.
• Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
• Follow and understand quality guidelines.
• Interpret a variety of instructions furnished in written or oral form.
• Proofread orders and understand all job requirements before beginning desktop process.
• Operate and maintain print and finishing equipment.
• Deliver print sales and production training to other Center Associates.
• General housekeeping duties.
• Other duties as assigned.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 29 per week

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

License/Certification:

• California Notary Public certificate (Required)

Work Location: In person

Salary : $16 - $18